Collections Account Specialist

2 weeks ago


Madison, Wisconsin, United States Enova Full time
Job Overview

We are looking for a Collections Account Specialist to enhance our operations. This role is pivotal in assisting clients by delivering information about our offerings and addressing any issues they may encounter.


Key Responsibilities:
  • Manage client inquiries and resolve complaints effectively.
  • Offer detailed information regarding our products and services.
  • Identify and rectify product-related challenges and concerns.
  • Maintain accurate records of customer interactions and updates.
  • Continuously develop and refine a comprehensive knowledge base of our dynamic products and services.

Required Qualifications:

  • A minimum of 1 year of recent experience in Debt or Loan Collections, along with 1 year in a high-volume call center environment.
  • Proven ability to establish rapport with clients.
  • Strong prioritization and multitasking skills.
  • Exhibit a positive and professional attitude.
  • Exceptional written and verbal communication abilities.


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