Account Management and Sales Support Specialist

2 weeks ago

Madison, Wisconsin, United States National CooperativeRx Full time
Job Overview

The Account Management and Sales Support Specialist (AMSS) is an entry to mid-level role that assists in the management of client accounts and sales operations for the Cooperative. This position works closely with a strategic account executive (SAE) and receives daily guidance from the team of SAEs, along with other members of the account management, clinical, and sales departments.

The AMSS is expected to grasp various functions of the Cooperative and foster internal relationships to align with the Cooperative's objectives of member satisfaction, growth, and retention. This role involves minimal travel.

Qualifications:

• Relevant experience in account management, administrative operations, or insurance is preferred, along with other applicable training.

• Basic knowledge of pharmacy benefits, pharmacy benefit managers, employer self-funding, and employee benefits.

• Excellent listening, verbal, and written communication skills.

Key Responsibilities:

• Collaborate with Cooperative and PBM staff to maintain existing member relationships and explore future sales opportunities.

• Serve as the primary contact for various tasks and responsibilities assigned by SAEs.

• Deliver exceptional member service, establishing and nurturing strong, long-lasting relationships with members and other stakeholders.

• Ensure timely and effective execution of daily tasks to meet member needs and objectives.

• Organize meetings with SAEs, Cooperative staff, PBM personnel, members, and prospective members, primarily consisting of employers, unions, health plans, insurance carriers, and third-party administrators, including broker/agent stakeholders.

• Collaborate with SAE to identify opportunities for members to optimize their pharmacy benefit plans.

• Maintain documentation related to benefit design, including tracking plan change requests and verifying their accuracy.

• Assist in compiling member status updates and reports on current member performance and recommendations.

• Generate financial and clinical reports, including annual and quarterly pharmacy performance assessments.

• Work with the team to address inquiries regarding contracts, coverage explanations, contribution schedules, and member enrollment matters.

• Produce reports from CRM systems and PBM claims systems to support internal projects and member requirements.

• Record and monitor cases in the PBM partner account management system.

• Aid SAEs in gathering and organizing information, reports, and data for RFPs.

• Help ensure a positive PBM experience by identifying, resolving, and preventing issues faced by member groups with the coalition's PBM provider.

• Communicate the status of monthly and quarterly projects and initiatives to SAEs and other internal team members.

• Organize and potentially attend member meetings, benefit fairs, and enrollment sessions.

• Facilitate the new sales implementation process among new members, PBM, brokers/agents/consultants, and the Cooperative.

Essential Competencies:

• Attention to Detail

• Organizational Skills

• Adaptability to perform a variety of daily tasks

• Ability to follow direction and contribute to a team

• Resilience and determination

• Goal-oriented mindset

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