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Client Services Representative

2 months ago

Minneapolis, Minnesota, United States Compass Group USA Full time
About the Role

We are seeking a highly skilled and motivated Account Manager to join our Client team at Compass Group USA. As an Account Manager, you will be responsible for supporting our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities.

Key Responsibilities
  • First-level escalation for unresolved client issues
  • Resolve issues, such as installation delays, service problems, pricing or rate issues
  • Resolve disputes between client locations and vendors
  • Manage projects, such as new store openings and new client rollouts
  • Communicate the client's expectations to operations and customer service
  • Determine internal resource requirements of projects based upon project needs
  • Establish and communicate a usable schedule
  • Provide project status summary reports and updates to Client Managers and other team members
  • Support activities for Client Manager's clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
  • Manage assigned lower-volume clients and build client relationships
  • Run reports to verify information and proper system setup
  • Validate catalog maintenance and service levels
Requirements
  • High school diploma required; post-secondary education is strongly preferred, and a Bachelor's degree preferred
  • With a Bachelor's degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experience is required
  • Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
  • Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
  • Proficient with Microsoft Word and Outlook
  • Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup
  • Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred