Client Service Associate

4 days ago


Minneapolis, Minnesota, United States NorthRock Partners Full time

About the Role

We are seeking a highly skilled and service-focused individual to join our team as a Client Service Associate. This role is a critical contributor to the success of our organization, providing exceptional client experiences within our advisor practices.

Key Responsibilities

  • Deliver high-quality meeting prep and follow-up materials, collect data and documents for assigned clients, and maintain accurate CRM records.
  • Represent NorthRock Partners and our advisor practices by partnering with internal and external business partners to complete tasks, resolve requests, and provide an exceptional client experience.
  • Serve as the primary point of contact for assigned clients, ensuring timely and effective communication.
  • Play a key role in client onboarding, servicing, meetings, and follow-up as necessary.
  • Collaborate with other Client Service Associates to implement improved processes and operational policies.
  • Develop personalized relationships and experiences for clients, continuously improving client service standards and delivery across the practice and organization.

Requirements

  • A bachelor's degree from an accredited college or university.
  • 2+ years of related experience in a client-service or professional service role.
  • Experience with a CRM database is a plus (e.g. Salesforce).

Preferred Qualifications

  • 2-3 years of Client Service experience.

NorthRock Partners is committed to creating a diverse and inclusive environment and is an equal opportunity employer. We welcome applications from qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.



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