Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at Ultimate Staffing Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Act as a liaison between customers, retailers, and internal teams to resolve customer inquiries and issues.
- Prepare and track sales reports and forecasts to inform business decisions.
- Handle phone calls, providing order information, placing orders, and processing payments.
- Monitor orders and communicate with carriers regarding shipment delays.
- Process returns, including providing shipping labels, checking in returns, and issuing refunds.
- Utilize various software and systems to record customer interactions and solutions.
- Collaborate with the team and management to identify areas for improvement, discuss consistent issues, and share best practices.
- Assist with general customer service tasks and provide support to colleagues as needed.
- Must be comfortable with dogs, as some team members bring their pets to the office.
- Previous in-office customer service experience is required.
- Ability to work independently and as part of a team to achieve common goals.
- Capacity to learn, retain, and communicate product knowledge effectively.
- Strong problem-solving skills with a focus on finding solutions that meet customer needs.
- Competitive hourly rate of $21-22, depending on experience.
- Monday-Friday schedule, with flexible hours and a half-day on Fridays during the summer.
- Location: In-office training, with flexible work arrangements after training.
We are an equal opportunity employer and welcome applications from diverse candidates. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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