Client Service Representative

2 days ago


Minneapolis, Minnesota, United States Voya Financial Full time
About the Role

Voya Financial is seeking a highly skilled Client Service Representative to join our team. As a key member of our Client Management team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Provide administrative support for system, enrollment, and contractual updates
  • Assist clients with claim, billing, and plan design resolutions
  • Support Relationship Managers with administrative tasks
  • Educate clients on administrative forms and online resources
  • Provide additional customer support to the Client Management team
  • Develop and implement enrollment readiness strategies to optimize participation
Requirements
  • 4-year college degree or equivalency preferred
  • Experience in the employee benefits/insurance industry preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to learn and adapt to new systems and processes
What We Offer
  • Competitive salary range: $63,370 - $79,210 USD
  • Comprehensive benefits package, including health, dental, vision, and life insurance
  • 401(k) Savings plan with generous company matching contributions
  • Tuition reimbursement up to $5,250/year
  • Paid time off, including 20 days paid time off and 9 paid company holidays
About Voya Financial

Voya Financial is a leading provider of retirement and employee benefits solutions. We are committed to helping our clients achieve their financial goals and live their best lives. Our team is passionate about delivering exceptional service and building long-term relationships with our clients.



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