Agricultural Technology Service Specialist
2 weeks ago
Monroe Tractor is a reputable dealer of construction and agricultural equipment, boasting over 70 years of dedicated service in the northeastern United States. With 18 locations across New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we are committed to delivering exceptional sales and support to our extensive customer base.
As a Precision Farming Service Technician, your primary role will involve the installation of precision technology systems and providing ongoing technical assistance post-sale.
Compensation: $20 - $25 per hour
Employee Benefits
- Comprehensive Medical, Dental & Vision Insurance
- 401K Plan with Company Match
- Generous Paid Time Off Policy
- Short and Long Term Disability Coverage
- Family-owned and operated business environment
- Annual Performance Reviews
- Attractive commission structure
Required Qualifications
- Familiarity with various correction signals utilized in Construction/Agriculture Technology Systems is preferred
- A minimum of 2 years of experience in related fields is advantageous
- Strong organizational skills, effective time management, and the ability to handle multiple tasks
- Proven capability to resolve customer issues efficiently
- Excellent communication skills for conveying objectives and feedback
- Ability to thrive in a dynamic, fast-paced environment
- Skill in building robust business relationships
- Proven negotiation and closing abilities
- Capacity to manage confidential and sensitive information
- Proficient in computer applications, particularly Microsoft Office
- Valid driver's license with a clean driving record; background and drug testing are mandatory
Key Responsibilities
- Deliver exceptional demonstration experiences that reflect Monroe Tractor's core values and culture.
- Act as a precision product expert, supporting both new and existing customers.
- Ensure a seamless machine delivery experience, welcoming customers to the Monroe Tractor family.
- Utilize resourcefulness and curiosity to provide customer-centric solutions.
- Engage with customers to understand their individual needs and how to meet them effectively.
- Coordinate and conduct training sessions on Construction Technology Systems for staff and software training for clients.
- Collaborate with stores and manufacturers to address issues related to Construction Technology Systems.
- Provide technical service and installation of systems on vehicles and equipment.
- Test drive vehicles to ensure optimal performance.
- Participate in training sessions and stay updated on factory technical bulletins.
- Complete necessary service and repairs to maintain customer equipment.
- Strive to meet production objectives set by management.
- Perform additional duties as assigned by service or branch management.
We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Compensation will be commensurate with the applicant's experience relevant to the position.
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