Service Operations Manager

2 weeks ago


Batavia, Illinois, United States Monroe Tractor Full time
Job Overview

Monroe Tractor, a prominent dealer in construction and agricultural machinery with a legacy spanning over 70 years, is dedicated to delivering exceptional sales and support to a diverse clientele across the northeastern United States. With 18 locations serving New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we continue to uphold our reputation as a family-owned enterprise committed to our customers.

The role of Service Manager is perfect for an individual who excels in tackling challenges with innovative solutions and values customer engagement. In this position, you will oversee the service operations of the department, ensuring that technicians operate at peak efficiency while maximizing profitability.

Compensation: $60,000 - $85,000 plus an attractive annual incentive bonus.

Benefits Offered:

  • Comprehensive Medical, Dental & Vision Insurance
  • 401K Plan with Matching Contributions
  • Competitive Paid Time Off
  • Short and Long-Term Disability Coverage
  • Family-owned and operated environment
  • Annual Performance Reviews
  • Generous Annual Incentive Bonus potential

Qualifications Required:

  • A minimum of 5 years of leadership experience in the equipment or automotive service sector.
  • Demonstrated strong work ethic.
  • Excellent communication abilities.
  • A proactive approach and sense of urgency.
  • Experience in customer service is essential.
  • Proficiency in Microsoft Office and adaptability to new software.

Key Responsibilities:

  • Exemplify the company’s core values in all interactions with customers, vendors, and team members.
  • Recruit, train, and inspire service department personnel.
  • Ensure all shop equipment is maintained in optimal and safe working condition.
  • Act as the primary customer liaison, coordinating repairs and providing timely updates throughout the repair process.
  • Finalize customer work orders and prepare accurate invoices.
  • Manage all facets of the service business and shop operations.
  • Prepare customer quotes, close work orders, and maintain direct communication with clients.
  • Engage consistently with technicians, serving as the direct contact for all service-related activities.
  • Foster customer relationships while enhancing service business, delivering a high standard of professional customer service.

Compensation will be aligned with the applicant's experience relevant to the position.

Salary Range: $60,000—$85,000 USD


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