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IT Support Specialist
2 months ago
Do you have a passion for technology and problem-solving? Are you looking to join a dynamic team dedicated to providing top-notch IT support? If so, we have an exciting opportunity for you.
Key Responsibilities:
- Provide onsite and remote troubleshooting and technical support for IT hardware, software, and business applications, ensuring seamless system operation and employee satisfaction.
- Be the first point of contact for employees seeking IT assistance, providing timely and effective solutions to their technical queries.
- Diagnose and resolve complex networking, computer hardware, software, and operating system issues, utilizing your technical expertise to drive business efficiency.
- Assign and update security permissions, maintain system efficiency through upgrades and repairs, and ensure data integrity and confidentiality.
- Document problems, suggest improvements, and prioritize ticket resolutions, utilizing your analytical skills to drive process optimization.
- Maintain company equipment and collaborate with remote IT team members, ensuring seamless communication and coordination.
- Perform other duties as needed, adapting to changing business requirements and priorities.
Requirements:
- 2-3 years of related experience or an Associate's/Technical degree in a relevant field.
- Proficiency in ERP systems and MS Office Suite, with a strong understanding of IT infrastructure and technical concepts.
- Strong organizational and communication skills, attention to detail, and ability to collaborate effectively with cross-functional teams.
- Self-motivated, problem-solving individual with a strong work ethic and willingness to adapt to changing business needs.
wedi Corporation is an equal opportunity employer committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
