Client Support Specialist
2 weeks ago
Position: Client Support Specialist
Location: Remote
Sector: Business Supplies & Equipment
Compensation: $18 - $23.00 per hour (commensurate with experience) + Performance Incentives
Role Summary: Addison Group is on the lookout for a dedicated Client Support and Inbound Sales Specialist to enhance our client's workforce. This position is centered around providing outstanding client support, managing incoming inquiries, and promoting sales through effective upselling and cross-selling techniques.
Core Responsibilities:
- Manage Incoming Communications: Skillfully handle incoming calls and messages, ensuring exceptional client service and assistance.
- Sales and Support Assistance: Respond to client questions, suggest products and solutions, and uncover upsell and cross-sell possibilities.
- Order Processing: Generate quotes, execute orders, and supervise the complete order process within the order management system.
- Product Knowledge: Acquire comprehensive knowledge of the product range to offer well-informed recommendations and advocate for new offerings.
- Relationship Management: Engage with clients, resolve concerns, and maintain clear communication to guarantee satisfaction.
- Efficient Time Management: Promptly address inquiries and effectively manage time to fulfill administrative responsibilities.
Candidate Qualifications:
- Experience: At least 1 year in client service or call center roles, or robust client service abilities from retail, hospitality, or performance sectors.
- Skills: Proficient in MS Office, technologically adept, and quick to learn new software. Familiarity with platforms like NetSuite and Outlook is a plus.
- Education: No specific educational qualifications required.
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