Market Center Operations Director

7 days ago

Augusta, Maine, United States Keller Williams Realty Augusta Partners Full time
About the Role

Keller Williams Realty Augusta Partners, a leading real estate company, is seeking an exceptional leader to oversee the day-to-day operations of our office.

We are looking for a highly skilled professional who embodies a strong work ethic, possesses superior customer service skills, and has exceptional organizational and attention to detail.

This multifaceted position demands extensive experience in operations, a servant leadership mindset, and a genuine eagerness to learn and grow.

About You

As the Market Center Operations Director, you will be the driving force behind our office's efficiency and success. Your exceptional communication skills will enable you to lead with authority and inspire both your team and agents.

You bring an extensive understanding of business operations, technology, and customer service, allowing you to streamline processes and adapt to modern trends seamlessly.

About Our Team

Join a fast-paced team that readily embraces change and pivots with ease. We pride ourselves on being agent-focused, and your unwavering dedication to resolving issues promptly will ensure our agents can focus on what they do best.

With a positive mindset and an innate ability to anticipate needs, you will create a proactive environment that promotes well-being and a shared interest in the company's future.

Responsibilities
  • Complete all logs for central accounting regarding EMDs and commissions received
  • Deposit all EMDs into an escrow account and deposit operating account deposits based on information from the central accounting
  • Review AR and make care calls regarding balances
  • Handle all direct communication with agents regarding commissions and escrow availability
  • Ensure Win-more is updated for all agent splits and team caps, including CAP managed agents
  • Ensure Z to C is updated for all new coaching agents
  • Receive, approve, scan, and AP invoices to be sent to central accounting for processing
  • Scan and upload CC receipts to the cloud
  • Completion of daily 4 conversations for region
Monthly/Quarterly MLS Updates
  • Onboarding of new agents
  • Managing GA and SC licensing services for agents
  • One-on-ones with agents to set KW tech: Command, Docusign, and Showing-time
  • Teaching tech classes to agents virtually and in person
  • Presentations for monthly office meetings
Maintenance on Office Tech
  • Drive the use of ancillary services by engaging both new and existing associates to the benefits of using our in-house companies
  • Updating of office forms and distributions to agents
  • Renewing office licenses and MLS board status
  • Attending KWAP and regional meetings
Office Manager
  • Payroll: reporting, setup of new employees
  • Employee yearly reviews
  • Maintenance and regulating office systems and materials: phones, computers, internet, scanners, cleaning services, landscaping/snow removal, water and supplies services
Setup of Office Functions
  • Classes, masterminds, happy hours, and parties
  • Engage in the four conversations of the growth initiative as a leader
  • Help to construct projections in appointments, gross, net, and profit
  • Regularly communicate actual numbers. Support the team in identifying solutions if actual results are not in alignment with goals
  • On a monthly basis, build the market center's value package, and lead systematic communications of value
  • Build systems to ensure all associates in production have CGI goals
  • Taking minutes in ALC meetings
  • Work with the market center leadership team to construct systems to direct associates to the production solution that is right for them
  • On a weekly basis, work with the market center leadership team to conduct CGI conversations with associates to ensure they stay on track to achieve their goals
  • Consult with associates on shared business-building fundamentals
  • Lead support and operational systems that empower associate businesses
  • Oversee purchasing (supplies and equipment)
  • Oversee maintenance of office equipment and technology
  • Create agendas and record meeting minutes
  • Retention and care calls for existing associates
  • Contact co-op agents from recent transactions to help build pipeline
Qualifications
  • Bachelor's degree in business administration or related field (preferred)
  • Proven experience in operations and accounting within the real estate industry
  • Strong proficiency in KW tech tools, Command, Docusign, and Showing-time
  • Exceptional communication and interpersonal skills to build strong relationships with agents and team members
  • Detail-oriented and highly organized, with the ability to manage multiple tasks and projects efficiently
  • Demonstrated leadership qualities, including the ability to inspire and empower team members
  • Familiarity with office management and payroll procedures, ensuring smooth day-to-day operations
  • Strong analytical skills to review AR, make care calls regarding balances, and handle direct communication with agents regarding commissions and escrow availability
  • Tech-savvy with a willingness to teach tech classes to agents, keeping them updated with industry advancements
  • Ability to support new agent onboarding and conduct one-on-one sessions to set up KW tech tools and other essential systems
  • Proficiency in using social media platforms, such as Facebook, for maintaining office tech and engaging with the real estate community
  • A customer-centric approach, dedicated to providing excellent service to agents and clients
  • Familiarity with MLS updates and licensing services for agents, ensuring compliance and seamless transactions
  • An entrepreneurial mindset, always seeking opportunities to improve processes and support the growth of the market center
  • A positive attitude and a passion for fostering a collaborative and motivated work environment

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