Operations Support Manager

2 weeks ago

Augusta, Maine, United States Balfour Beatty Campus Solutions Full time

About Us

At Balfour Beatty Communities, our mission is to create quality living environments that residents are proud to call home. We believe that exceptional living experiences stem from our commitment to caring—for our residents, partners, communities, and each other. This culture of compassion influences every aspect of our operations, guiding us to act with integrity and foster meaningful connections as we address the needs of our residents and partners with empathy and creativity.

Benefits We Offer:

  • Discretionary bonuses
  • Medical and Dental Insurance effective from the first of the month following employment
  • Health, Flexible Spending, and Dependent Care Accounts
  • Company-paid life insurance
  • 401K plan with employer matching
  • Comprehensive PTO including sick leave, floating holidays, vacation, and personal days
  • Two Volunteer Days annually
  • Company-paid short-term and long-term disability, parental leave
  • And more

Role Overview

This position plays a crucial role in assisting the Operations Director and site team in achieving outstanding levels of living quality, customer service, and financial performance metrics. In the absence of the Operations Director, this role is expected to assume their responsibilities.

You may qualify for a $500 net sign-on bonus, payable in your first paycheck.

Key Responsibilities

  • Drive budgeted occupancy rates, execute marketing strategies, and compile market reports. Supervise leasing and prospect management in alignment with our company’s Exceptional Living policy and manage fair market rent leases.
  • Oversee Purchase Order reviews, Invoice Processing, and vendor communications. Support the Residential Operations Director with financial reporting on a monthly, quarterly, and annual basis. Manage rent collections and delinquency, including renewals and resident notifications. Ensure accurate financial data for each resident through MAC Allotments and the Yardi database. Handle Move-In and Move-Out Deposit Accounting and related charge postings as necessary.
  • Maintain a thorough understanding of legal documents and company Policies & Procedures. Foster ongoing communication and collaboration with military housing offices to resolve escalated resident issues and other housing-related matters. Manage partner expectations effectively.
  • Ensure an exceptional resident experience through responsive, consistent, and professional interactions with both employees and residents. Monitor Customer Service Scores and implement action plans to address reported concerns.
  • Engage daily with the Facilities Management team to provide support and collaborate on resident issues, developing effective solutions. Offer assistance and feedback when creating scopes of work based on resident and property needs.
  • Evaluate team member performance for accuracy and timeliness. Ensure compliance with legal documents and company policies and procedures. Confirm regular property inspections to identify and address deficiencies. Oversee pre-inspections for move-ins to ensure homes are ready for occupancy, as well as move-out inspections using company software. Conduct on-site audits in the software system to ensure adherence to company policy.
  • Participate in the recruitment, hiring, and onboarding of new team members. Train staff on policies and procedures, ensuring accountability and providing coaching for success. Maintain a promotion pipeline and support team members in achieving their professional growth and objectives. Review team member performance for accuracy and timeliness.

Typical Physical Demands: Regularly utilize hands to operate tools, controls, phones, and computer keyboards. Frequently stand, reach, climb, balance, and stoop. Engage in clerical work while sitting and standing. Regularly lift and move office supplies weighing up to 20 lbs. Work is conducted in an office environment as well as at various residential sites. Employees frequently interact directly with community management and other staff members throughout the workday.

Candidate Profile

  • High School diploma or GED required; Associate's or Bachelor's degree preferred.
  • A minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations, or another customer service-oriented field.
  • Strong leadership and people management skills.
  • Excellent interpersonal, customer relations, and communication abilities.
  • Proficient in Microsoft Office applications—Outlook, Word, Excel.
  • A valid state-issued Driver's License and a safe driving record are required.

Balfour Beatty Communities is a part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds, and maintains infrastructure assets.

  • Operations Support Manager

    2 weeks ago

    Augusta, Maine, United States Balfour Beatty Campus Solutions Full time

    Company OverviewAt Balfour Beatty Communities, our commitment is to create exceptional living environments that residents are proud to call home. We believe that outstanding living experiences stem from a culture of caring — for our residents, partners, communities, and each other. This ethos of compassion influences every facet of our operations, driving...

  • Operations Support Manager

    1 week ago

    Augusta, Maine, United States Balfour Beatty Campus Solutions Full time

    About UsAt Balfour Beatty Communities, our mission is to create exceptional living environments that residents take pride in. We are committed to fostering a culture of care, focusing on our residents, partners, and each other. This commitment shapes our business practices and drives us to build meaningful relationships through sincerity, empathy, and...

  • Assistant Branch Manager

    3 days ago

    Augusta, Maine, United States Manpower Augusta Full time

    Job DescriptionThe Assistant Branch Manager role serves as a linchpin in the smooth operation and success of a branch within a larger organization. This position is tasked with supporting the Branch Manager in overseeing daily operations, ensuring that customer service standards are met, and that staff are working efficiently and effectively.Key...

  • Child Support Program Operations Manager

    2 weeks ago

    Augusta, Maine, United States State of Maine Full time

    Department of Health and Human Services (DHHS) Job Class Code: 5060Grade: 28Salary: $63, $90,438.40 per year Position Number: Location: AugustaThis position is exclusively available to individuals with promotional status within the Department of Health and Human Services.Core Responsibilities: This role involves administrative duties of a managerial nature...

  • Culinary Operations Manager

    1 week ago

    Augusta, Maine, United States Red Robin Full time

    Join Our Team as a Culinary Operations ManagerAt Red Robin, we pride ourselves on being more than just a burger restaurant. Since our inception, we've cultivated a vibrant team characterized by enthusiasm, dynamic personalities, and a shared love for creating memorable dining experiences.Position Overview:The Culinary Operations Manager plays a crucial role...

  • Site Operations Manager

    1 week ago

    Augusta, Maine, United States Sparkle Express Car Wash Full time

    About the RoleWe are seeking a highly motivated and results-driven Assistant Manager to join our team at Sparkle Express Car Wash. As a key member of our operations team, you will be responsible for overseeing day-to-day activities, driving sales growth, and delivering exceptional customer experiences.Key ResponsibilitiesOperational Excellence: Partner with...

  • Production Operations Manager

    19 hours ago

    Augusta, Maine, United States Ferrero Full time

    About the Role:We are seeking a highly motivated Production Supervisor who will oversee the team members on the production lines.The Production Supervisor supervises manufacturing operations and supports staff with an emphasis on teamwork, employee safety, product quality and sanitation.This role will support the execution of the production plant by leading...

  • Maintenance Operations Manager

    3 days ago

    Augusta, Maine, United States Asset Living Full time

    Maintenance Supervisor Job DescriptionAt Asset Living, we are seeking a highly skilled and experienced Maintenance Supervisor to join our team. As a key member of our community management team, the Maintenance Supervisor will be responsible for overseeing all maintenance operations, ensuring the upkeep and maintenance of our properties, and providing...

  • Site Operations Manager

    3 days ago

    Augusta, Maine, United States Sparkle Express Car Wash Full time

    About the RoleWe are seeking a highly motivated and results-driven Site Operations Manager to join our team at Sparkle Express Car Wash. As a key member of our leadership team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesLead with Purpose: Collaborate...

  • Warehouse Operations Manager

    6 days ago

    Augusta, Maine, United States Richards Supply Full time

    Job SummaryWe are seeking a highly skilled and experienced Warehouse Lead to join our team at Richards Building Supply. As a key member of our operations team, you will be responsible for overseeing the receipt, storage, and distribution of materials and products.Key ResponsibilitiesManage the daily operations of the warehouse, ensuring efficient and safe...

  • Maintenance Operations Manager

    2 days ago

    Augusta, Maine, United States Ferrero Full time

    About the Role:We are seeking a highly skilled Maintenance Operations Manager to join our team at Ferrero. As a key member of our maintenance team, you will be responsible for supervising maintenance activities, supporting interventions, and collaborating in the realization of new projects.Main Responsibilities:Strategic Planning: Develop and implement...

  • Retail Operations Assistant Manager

    2 weeks ago

    Augusta, Maine, United States Goodwill Industries of Middle Georgia and the CSRA Full time

    POSITION OBJECTIVE: To support the Store Manager in overseeing the daily operations of the retail establishment, which includes the sale of both new and pre-owned goods.KEY RESPONSIBILITIES: Serve as a mentor in the realm of 'employment' for individuals seeking training or job placement assistance. Your strong work ethic and commitment to excellence will...

  • On-Site Operations Manager

    2 weeks ago

    Augusta, Maine, United States AFC Industries Full time

    AFC Industries is a progressive organization focused on delivering supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly facilities, and other users of these products.We cater to a diverse array of manufacturers across various sectors. Our skilled team has a solid history of assisting...

  • On-Site Operations Manager

    2 weeks ago

    Augusta, Maine, United States AFC Industries Full time

    AFC Industries is a forward-thinking organization focused on delivering supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly facilities, and other users of these products.We cater to a diverse range of manufacturing sectors. Our knowledgeable team has a proven history of assisting manufacturers...

  • Facilities Operations Manager

    6 days ago

    Augusta, Maine, United States Topgolf Full time

    Job SummaryTopgolf is seeking a skilled Facilities Supervisor to oversee the day-to-day maintenance and repair activities of our facilities. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our facilities, providing guidance and support to our maintenance staff, and collaborating with vendors and...

  • Hotel Operations Manager

    6 days ago

    Augusta, Maine, United States Shaner Hotel Group Full time

    Job SummaryThe General Manager is responsible for the overall management of the hotel, ensuring that all operations and procedures are in accordance with corporate policies and franchise standards. This includes managing the sales team to develop the property's sales and marketing efforts, recruiting, motivating, and inspiring the hotel team to ensure...

  • Facilities Operations Manager

    23 hours ago

    Augusta, Maine, United States Topgolf Full time

    Job SummaryTopgolf is seeking a skilled Facilities Supervisor to oversee the day-to-day maintenance and repair activities of our facilities. As a key member of our facilities team, you will be responsible for ensuring the optimal condition of our buildings and equipment.Key ResponsibilitiesSupervise and lead a team of facilities maintenance staff, providing...

  • Healthcare Operations Manager

    6 days ago

    Augusta, Maine, United States ORTHOATLANTA, LLC Full time

    Job OverviewOrthoAtlanta, LLC is seeking a highly skilled and experienced Area Operations Manager to join our team in the Augusta/Aiken area. As a key member of our operations team, you will play a vital role in ensuring exceptional patient experiences, operational efficiency, and financial success across multiple clinic locations.Key...

  • Retail Operations Assistant Manager

    2 weeks ago

    Augusta, Maine, United States Goodwill Industries of Middle Georgia and the CSRA Full time

    POSITION OVERVIEW: The role involves supporting the Store Manager in the effective management of the retail establishment that offers both new and pre-owned items.KEY RESPONSIBILITIES: Serve as a mentor in the realm of employment to individuals seeking training or job placement assistance, demonstrating a strong work ethic and commitment to quality.Assist...

  • Restaurant Operations Manager

    1 week ago

    Augusta, Maine, United States D SQUARED DESSERTS INC Full time

    Job OverviewD SQUARED DESSERTS INC is seeking a dedicated Quick Service Restaurant Operations Manager who is eager to enhance their leadership capabilities, contribute positively to the community, and lead a vibrant team committed to exceptional customer service.Position Summary:The Quick Service Restaurant Operations Manager serves as the primary leader of...