Branch Operations Supervisor

2 weeks ago

Olympia, Washington, United States Heritage Bank Full time
Compensation:

Base Salary Range Tier III

$67,000 - $81,350.00 annually

At Heritage Bank, we prioritize hard work while recognizing the importance of taking time off to maintain well-being, unwind, and engage in activities that bring joy.


As a member of our team, you will benefit from a comprehensive rewards package that includes a competitive base salary reflective of your role, experience, and skill set, alongside an outstanding benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and a generous leave policy.

Full-time employees are entitled to a minimum of 10 paid vacation days each year* and accrue eight hours of paid sick leave monthly*, in addition to enjoying 11 paid holidays annually and an annual float day.

Position Overview:


Heritage Bank is excited to present an opportunity to join our organization as a Branch Operations Supervisor. This role is pivotal in ensuring the operational efficiency and integrity of the assigned branch, working closely with the Branch Relationship Manager to lead a team towards achieving service excellence, sales targets, profitability, and operational effectiveness in alignment with Heritage Bank's Mission, Vision, and Values.

Key Responsibilities:


The Branch Operations Supervisor will:

  • Guarantee that customer service within the branch adheres to Heritage Bank's Service Standards, with staff proactively referring and promoting bank products and services tailored to customer needs.
  • Organize and oversee operational workflows to mitigate risks and ensure efficient and effective procedures, practices, staffing, and scheduling.
  • Maintain an extensive understanding of products and services, operational policies, and compliance with federal and state regulations.
  • Ensure timely and accurate completion of audits, certifications, compliance checks, and reporting, addressing any audit, security, or compliance issues promptly.
  • Act as a liaison between the branch and support departments.
  • Lead and train staff to ensure adherence to all regulatory compliance standards and internal operational controls.
  • Resolve customer inquiries and concerns promptly to uphold optimal branch performance in service quality and efficiency.
  • Make and approve exceptions to policies and procedures within designated limits.
  • Deliver exceptional service and contribute positively to the branch's sales goals by recommending and referring bank products based on customer needs.
  • Mentor and train branch staff on service standards to foster the growth of new and existing customer relationships.
  • Collaborate with Management and Human Resources to recommend staffing levels and approve personnel actions such as hiring, terminations, promotions, and performance reviews.
  • Assist management in developing quarterly business plans, including sales goals and strategies for maximum profitability.
  • Manage the income and expense budget for the assigned branch and assist with the annual budgeting process.
  • Support marketing and promotional initiatives for new products and services.
  • Represent the Bank in the community through involvement in professional organizations and civic activities.
  • Monitor supplies, equipment, and security levels to ensure the branch operates efficiently.
  • Oversee the physical condition of the branch and report necessary improvements.
  • Ensure compliance with all applicable banking laws and regulations.
Qualifications:


The ideal candidate will possess:

  • A High School diploma or equivalent; an Associate's degree or higher is preferred.
  • A minimum of 3 years of recent experience in retail banking operations, including at least 2 years in a supervisory role, demonstrating success in leading and motivating a team.
  • Proven ability to deliver professional and responsive customer service with strong relationship-building skills.
  • Excellent communication skills, both verbal and written, with the ability to effectively engage with customers and staff.
  • Strong leadership and managerial capabilities to motivate and develop a team.
  • In-depth knowledge of retail banking functions, compliance requirements, and operational procedures.
  • Strong analytical and problem-solving skills, with attention to detail and effective time management.
  • Proficiency in MS Office applications and familiarity with financial services industry systems.
Working Environment:


This role is primarily office-based in a climate-controlled environment. It may involve prolonged periods of computer use and requires the ability to concentrate amidst potential distractions.

Physical Demands:


Ability to operate standard office equipment and perform tasks that may require standing or sitting for extended periods. Occasional lifting of up to 50 lbs. may be necessary.


Equal Opportunity Employer:

Heritage Bank is committed to diversity and inclusion in the workplace.
Salary Range Disclaimer:

The base salary range represents the minimum, midpoint, and maximum for this position. Actual salaries may vary based on qualifications, experience, and performance. This range is one component of Heritage Bank's total compensation package for employees.
*mon

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