Program Operations Lead

2 weeks ago


Springfield, Illinois, United States Jacobs Full time

Your Contribution:

Are you eager to leverage your expertise in the Cyber, Security, & Intelligence sectors? We invite you to consider joining our dedicated team at Jacobs as a Program Operations Lead.

This role will be fulfilling as you collaborate with a team and a Government client, providing essential support on a significant initiative that will directly influence the maintenance of analytic work orchestration capabilities. Your contributions will encompass integration, governance, release train management, deployment, Operations and Maintenance (O&M), development of Orchestration Services, acceptance testing, and the sustainment of new functionalities within the operational framework.

You will oversee the operational systems sustainment and maintenance of a Government Customer's Orchestration Services, ensuring maximum system availability and resilience.

Your accountability will include maintaining the uptime and performance of the solution in alignment with the established service level agreement (SLA). You will foster a strong relationship with the Government Customer, cultivating trust and reliance.

We appreciate candidates who demonstrate a robust work ethic, attention to detail, and the ability to think critically and respond swiftly to emerging and unique challenges.

Key Responsibilities:

  • Provide advanced technical troubleshooting for escalated issues involving complex or large-scale components and the impacted users.
  • Utilize and/or develop troubleshooting, monitoring, and reporting tools to identify the root cause of significant technical issues and create stable, sustainable solutions and enhancements.
  • Collaborate closely with customer support, escalation teams, product management, and engineering to find solutions for clients and drive tasks to completion.
  • Enhance the entire lifecycle of operational readiness – from conception and design through deployment, operation, and refinement.
  • Establish and ensure ongoing monitoring through enterprise tools and organizations.
  • Direct and manage resources responsible for resolving discrepancies and other necessary maintenance tasks.
  • Create tools, operational enhancements, and automated solutions that facilitate self-service configuration changes and expedite deployments.
  • Coordinate and manage software problem analysis, modification, testing, and deployment of application software, including the integration of Commercial Off-The-Shelf (COTS) and Open Source Software.

Qualifications:

  • Active TS/SCI clearance with polygraph.
  • A Bachelor's degree and advanced degrees may substitute for 2 years of experience each.
  • Possess system administration or operational expertise supporting intricate systems of systems, applications, and services.
  • Ability to manage system operations and transitions across various security domains and environments (Cloud, Data Center, and Desktop).
  • Minimum of 8 years of pertinent system or software engineering experience.

Preferred Qualifications:

  • Experience in the development or sustainment of geospatial information systems is preferred.
  • The following equivalent years of work experience may be substituted for degrees:
    • Junior - 0-4 years of experience
    • Mid - 4-8 years of experience
    • Senior - 8-12 years of experience
    • Subject Matter Expert (SME) - 12+ years of experience


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