Program Operations Specialist

4 days ago


Springfield, Illinois, United States Springfield JCC Full time
Job Description

The Springfield JCC is seeking a highly organized and analytical Program Operations Specialist to join our team. As a key member of our operations team, this individual will be responsible for reviewing and organizing program content, preparing the CRM database for upcoming programming cycles, and managing the integrated website functionality of the CRM system.

This role requires strong collaboration and communication skills, as the successful candidate will work closely with JCC Program staff and Marketing/Communications staff to ensure that all programs and services maximize engagement and align with the values and operational priorities of the agency.

Key Responsibilities:

  • CRM Program Operations: Review and organize program content, prepare the CRM database for upcoming programming cycles, and manage the integrated website functionality of the CRM system.
  • Website Management: Work collaboratively with the Marketing/Communications department to ensure that the website is up-to-date and accurately reflects the agency's programs and services.
  • Process Improvement: Work cross-departmentally to identify areas for process improvement and implement new systems and procedures to enhance communications and operational efficiency.
  • Project Support: Assist the Marketing/Communications department with clearly-defined project needs, such as publication assistance, template creation, and text editing.
  • Other Agency Projects: Work on other agency projects as assigned.

Requirements:

  • CRM Expertise: Working knowledge of CRM software functionality and website management.
  • Technical Skills: Proficient in Microsoft Office, Google Suite, and graphic design tools (e.g., Canva).
  • Education and Experience: Bachelor's degree and 5+ years of work experience in a nonprofit or membership-driven organization.
  • Analytical and Problem-Solving Skills: Proven ability to successfully manage multiple tasks simultaneously and analyze complex data to inform decision-making.
  • Communication and Interpersonal Skills: Skill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skills.
  • Organizational and Time Management Skills: Sound organizational skills with the ability to set priorities, manage time, problem solve, and be detail oriented with thorough follow-through.
  • Project Management Skills: Knowledge of project management principles, processes, and techniques.
  • Attention to Detail: First-rate attention to detail and accountability to deadlines.


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