Customer Service Specialist

2 weeks ago


Santa Monica, California, United States CLARE|MATRIX Full time
Position Overview:

The Call Center Representative plays a crucial role in facilitating the admission process for individuals seeking support through our treatment programs. This position is designed for those who are passionate about helping others and possess strong communication skills.

Key Responsibilities:
  • Manage phone coverage during assigned shifts to ensure prompt responses to inquiries.
  • Generate interest in our treatment offerings through effective communication.
  • Guide potential clients through the treatment process, addressing any barriers they may face.
  • Document all interactions and client information accurately in our database.
  • Maintain up-to-date knowledge of service offerings and current client census.
  • Conduct timely follow-ups with qualified clients to facilitate their admission.
  • Exhibit a professional demeanor and positive attitude in all interactions.
  • Deliver exceptional customer service to potential clients and their families.
  • Prioritize tasks effectively in a fast-paced environment.
  • Communicate insurance verification results and discuss payment options with clients.
  • Refer callers to appropriate facilities when necessary.
Qualifications:
  • Experience in counseling within a substance misuse treatment setting is preferred.
  • A High School Diploma is required; a two-year degree or higher is preferred.
  • Minimum of 2 years of experience in the chemical dependency field, either over the phone or face-to-face.
  • Relevant certifications, such as CAADAC, are advantageous.
  • Strong computer and telephonic skills; familiarity with Salesforce is a plus.
  • Ability to multitask and prioritize effectively.
  • Excellent interpersonal and communication skills with a focus on client care.
Work Environment:

This role is primarily office-based, requiring effective communication and collaboration with team members. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Compensation:

This position offers an hourly wage, reflecting the importance of the role within our organization.



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