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Customer Support Specialist

2 months ago

Santa Monica, California, United States CLARE|MATRIX Full time
Position Overview:

The Customer Support Specialist plays a crucial role in connecting individuals with essential treatment services. This position is designed for those who are passionate about making a difference in the lives of others.

Key Responsibilities:
  • Manage incoming calls and provide comprehensive information about treatment options.
  • Engage with potential clients and their families to facilitate the admissions process.
  • Conduct initial screenings and schedule appointments for intake assessments.
  • Document all interactions and client details accurately in the designated system.
  • Maintain an up-to-date understanding of service offerings and client capacity.
  • Follow up with prospective clients to ensure a smooth transition into treatment.
  • Exhibit professionalism and a positive demeanor in all communications.
  • Deliver exceptional customer service to clients and their support networks.
  • Prioritize tasks effectively in a dynamic work environment.
  • Communicate insurance eligibility and options to clients and their families.
  • Direct callers to alternative resources when necessary.
Qualifications:
  • Experience in a counseling role within a substance misuse treatment setting is preferred.
  • A minimum of a high school diploma; a two-year degree or higher is advantageous.
  • At least two years of experience in the chemical dependency field, either over the phone or in person.
  • Relevant certifications such as CAADAC are a plus.
  • Strong computer and communication skills; familiarity with Salesforce is beneficial.
  • Ability to manage multiple tasks and prioritize effectively.
  • Excellent interpersonal skills with a focus on client satisfaction.
Work Environment:

This role is primarily office-based, with a focus on providing support to individuals seeking treatment services. The work environment is designed to foster collaboration and support among team members.

Compensation:

This position offers a competitive hourly wage along with a comprehensive benefits package.