Customer Service Specialist
2 weeks ago
The Admissions Coordinator is tasked with delivering exceptional phone support and generating interest in the treatment programs offered by CLARE MATRIX. This role involves engaging with potential clients and their families to facilitate the admissions process effectively.
Key Responsibilities:- Manage phone coverage during assigned shifts, ensuring all inquiries are addressed promptly.
- Effectively communicate the benefits of our treatment programs to prospective clients.
- Guide callers through the treatment process, helping them overcome barriers to seeking assistance.
- Document all interactions and client information accurately in our management system.
- Maintain up-to-date knowledge of service offerings and current capacity.
- Conduct timely follow-ups with qualified clients to facilitate their admission.
- Exhibit a professional demeanor and positive attitude in all interactions.
- Provide outstanding customer service to potential clients and their families.
- Prioritize tasks efficiently in a fast-paced environment.
- Communicate insurance verification results and discuss payment options with clients.
- Refer callers to appropriate facilities if they do not meet the criteria for our services.
- Experience in counseling within a substance misuse treatment setting is preferred.
- A minimum of a High School Diploma; a two-year degree or higher is advantageous.
- At least two years of experience in the chemical dependency field, either over the phone or in-person.
- Relevant certifications such as CAADAC are preferred.
- Strong computer and telephonic skills; familiarity with Salesforce is a plus.
- Ability to multitask and prioritize effectively.
- Excellent interpersonal and communication skills with a focus on client care.
This position is primarily office-based, where the employee will engage with clients and manage inquiries in a supportive and professional setting.
Compensation:Hourly wage based on experience and qualifications.
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Specialist
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