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Banking Customer Service Specialist

2 months ago

Santa Barbara, California, United States Johnson Service Group Full time
Job Overview

Johnson Service Group (JSG) is seeking a highly skilled Customer Service Representative to join our team in a Retail Banking environment. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Perform routine banking transactions and work directly with clients to ensure their needs are met.
  • Work quickly to service clients waiting in line while maintaining close attention to detail.
  • Responsible for maintaining and balancing a cash supply for transactions performed.
  • Adhere to all cash handling policies and procedures and balances cash at the end of each shift.
  • Accept, verify, and process basic to more complex client transactions according to established procedures and security guidelines.
  • Assist customers with account reconcilement, copies of statements and checks, check orders; account closure, and safe deposit entrances.
  • Represent the Bank and its products and services with pride and enthusiasm.
  • Identify customer needs, provide information on products and services, and build awareness of new products and services.
  • Review client transactions for red flags and fraudulent items.
  • Gather data and process various reports and forms to ensure compliance with Bank policies and procedures.

Requirements:

  • High School Degree/GED required.
  • 2 years of cash handling experience required in a customer-facing role or banking experience.
  • Excellent interpersonal skills (verbal and written), attention to detail, and customer service.
  • Regular and predictable attendance required.
  • Ability to problem solve and provide solutions to customer issues with resources available.
  • Work independently and collaborate effectively as a team member.

About Johnson Service Group

Johnson Service Group (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are committed to empowering people, helping our clients reach their goals, and hiring motivated individuals. Our mission is to provide world-class service and diversified offerings to fit our clients' evolving needs.