Customer Success Technical Specialist

2 weeks ago

Santa Monica, California, United States Kixie Full time
Position Overview

Who We Seek:

We are in search of a Customer Success Technical Specialist to join our dynamic support team. This individual will be essential in addressing the more intricate technical inquiries that arise within our support operations.

If you possess a solid understanding of webhooks, APIs, firewalls, networks, error handling, and bug diagnostics, and have prior experience in a similar capacity, we would be eager to discuss your qualifications.

The ideal candidate is a proactive individual with a strong work ethic, particularly in independent settings. They should exhibit excellent interpersonal skills, patience, and a positive attitude, alongside robust technical instincts and the ability to swiftly grasp our technology and products.

About Kixie:

Kixie is a venture-backed startup located in a vibrant area, supported by a leading venture capital firm. We provide a cloud-based communication solution designed to enhance the connectivity of sales teams with their prospects and ensure that support teams effectively manage customer relationships. Our platform integrates seamlessly with various CRM systems, optimizing key moments in the customer journey to prompt timely actions from sales representatives. We pride ourselves on having an exceptional team of customer success professionals in the SaaS sector.

Position Details:

This role requires in-office presence. We are looking for dedicated local candidates who thrive in a lively office environment.

The Customer Success Technical Specialist position offers a valuable opportunity to gain experience and advance professionally within a thriving tech startup, while developing essential customer service skills.

Key Responsibilities:

  • Engage with customers across various communication channels including phone, email, and chat.
  • Serve as the primary contact for customer inquiries and issues, collaborating with relevant internal teams to resolve problems effectively.
  • Work collaboratively across departments to ensure customer success.
  • Promote the adoption and expansion of Kixie products by identifying feature opportunities and educating customers on best practices.
  • Assist in creating automated training resources for new clients.
  • Conduct regular training sessions and workshops to support customers in achieving their business objectives.
  • Establish and maintain strong relationships with customers to better understand and meet their needs.

Qualifications:

  • Exceptional patience and interpersonal skills.
  • Proficient in managing customer interactions via phone, email, and chat.
  • Passionate about problem-solving and learning.
  • Familiarity with CRM tools such as Pipedrive, Salesforce, and Hubspot, or a willingness to quickly learn.
  • Data-driven mindset with a desire to measure the impact of efforts.
  • Ability to create positive customer experiences throughout the customer lifecycle.
  • Comfortable with technology and eager to learn new processes.
  • A degree from a four-year university is preferred.

Compensation and Benefits:

  • Competitive salary range.
  • Comprehensive health, dental, and vision insurance.
  • 401K retirement plan.
  • Unlimited paid time off after an introductory period.
  • Access to high-quality coffee.
  • A vibrant and collaborative work atmosphere.
  • Opportunities to learn about technology startups and develop customer service skills.

  • Customer Success Representative

    6 days ago

    Santa Monica, California, United States Kixie Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and patient Technical Support Specialist to join our team at Kixie. As a Technical Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...

  • Client Success Technical Specialist

    2 weeks ago

    Santa Clara, California, United States Experis Full time

    Position Overview: Our client, a leader in cybersecurity solutions, is in search of a Client Success Technical Specialist to enhance their team.Ideal Candidate Profile: The successful applicant will possess experience in external customer support, particularly with Firewalls and network security, aligning seamlessly with the organization’s goals.Job Title:...

  • Technical Support Specialist

    5 days ago

    Santa Monica, California, United States Kixie Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled and patient Technical Support Specialist to join our team at Kixie. As a Technical Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving technical issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch...

  • Technical Support Specialist

    2 weeks ago

    Santa Monica, California, United States INSPYR Solutions Full time

    Technical Support Specialist Position Overview: We are seeking a dedicated Technical Support Specialist to provide exceptional assistance and solutions to our clients. This role is crucial in ensuring smooth operations and high levels of customer satisfaction. Key Responsibilities: Deliver comprehensive technical support by diagnosing and resolving hardware...

  • Customer Success Manager

    2 days ago

    Santa Monica, California, United States Amazon Full time

    About the RoleThe Amazon Vendor Services organization is seeking a seasoned professional to lead a team of Customer Success Managers responsible for driving growth and development of top-performing Sellers in the Amazon Store.Key ResponsibilitiesCreate and execute business strategies to achieve growth and positive experience for Sellers.Develop and implement...

  • Client Success Technical Specialist

    2 weeks ago

    Santa Rosa, California, United States DeepNet Defunct Full time

    Client Success Technical SpecialistThe Client Success Technical Specialist (CSTS) plays a crucial role in delivering daily operational and technical assistance to both Technical Advisors (TAs) and Account Managers (AMs). This position is tailored to help the individual become well-acquainted with their designated client accounts, allowing TAs and AMs to...

  • Customer Success Advocate

    1 week ago

    Santa Monica, California, United States Kixie Full time

    Exciting Opportunity at KixieWe are seeking enthusiastic individuals to fill a key role in our organization, a cutting-edge tech startup. If you have a passion for customer success and want to work in a dynamic office environment, this could be the perfect fit for you.Key Responsibilities:Build strong, long-lasting relationships with our valued...

  • Technical Support Specialist

    2 weeks ago

    Santa Monica, California, United States RTA US Full time

    Position OverviewRTA US is seeking a dedicated Technical Support Specialist to join our Information Technology team. This role is crucial in providing exceptional support to our clients in the music industry.Key Responsibilities:Deliver outstanding customer service by addressing technical issues with a keen attention to detail and a proactive...

  • Customer Success Team Leader

    2 weeks ago

    Santa Monica, California, United States ReCharge Payments Full time

    OverviewWe are seeking a dedicated Manager for our Tier 2 Accounts. This role involves nurturing and leading a team of Customer Success Managers (CSMs) while overseeing a diverse portfolio of over 200 merchants.This position is vital to our organization's success, serving as the collective voice of our Tier 2 merchant base.We are in search of an individual...

  • Customer Success Manager

    3 days ago

    Santa Monica, California, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Amazon. As a key member of our organization, you will be responsible for driving business growth and customer satisfaction through strategic account management and vendor partnership development.Key ResponsibilitiesAct as the primary point of contact for vendor issues,...

  • Business Development Manager, Customer Success

    3 days ago

    Santa Monica, California, United States Amazon Inc Full time

    The Amazon Vendor Services organization is seeking a Business Development Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. The ideal candidate will have a proven track record of driving business growth and developing strategic...

  • Client Success Specialist

    2 weeks ago

    Santa Monica, California, United States Amazon Full time

    Position OverviewThis role is essential for driving the success of our vendor partnerships and enhancing customer satisfaction.About the RoleAs a Customer Success Manager within Amazon Vendor Services, you will be pivotal in collaborating with our esteemed vendor partners. Your influence will extend across various operational processes, aimed at elevating...

  • Technical Support Specialist

    2 weeks ago

    Santa Monica, California, United States V R Della Infotech Inc Full time

    Job OverviewThe position demands a strong emphasis on customer service skills. The individual must demonstrate meticulous attention to detail and possess a proactive mindset towards challenges and opportunities, coupled with a sense of urgency to address customer requirements swiftly and accurately.Key Responsibilities:Provide technical assistance by...

  • Customer Engagement Specialist

    2 weeks ago

    Santa Monica, California, United States Sonic Automotive Full time

    Company Overview At W.I. Simonson, part of the Sonic Automotive family, we provide the opportunities, resources, and support necessary for your professional growth and development. With over 100 dealerships, our focus extends beyond merely moving inventory; we are dedicated to your success and invested in your future. Explore a fulfilling career with Sonic...

  • Senior Customer Success Manager, Vendor Services

    5 days ago

    Santa Monica, California, United States Amazon Full time

    About the RoleThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to drive business growth for top Sellers on the Amazon Store. As a Senior Customer Success Manager, you will be responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesBusiness...

  • Technical Support Specialist

    2 weeks ago

    Santa Monica, California, United States V R Della Infotech Inc Full time

    Job OverviewWe are seeking a dedicated Support Technician to provide exceptional technical assistance and support to our clients. The ideal candidate will possess a strong customer service orientation and the ability to troubleshoot various hardware and software issues effectively.Key Responsibilities:Deliver technical support by diagnosing and resolving...

  • Technical Support Specialist

    2 weeks ago

    Santa Monica, California, United States Intelliswift Full time

    Job ID: Job Title: Support Technician Location: Remote Duration: 3 months Contract Type: W2 only Pay Rate: $20.69/Hour Schedule: 9AM-6PM PST (1-hr unpaid lunch)Key Responsibilities:Exhibit exceptional customer service skills, demonstrating attention to detail and a proactive mindset towards challenges and opportunities.Diagnose and resolve hardware and...

  • Client Success Specialist

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About UsAt Palo Alto Networks, we are dedicated to our mission of becoming the premier partner in cybersecurity, ensuring the safety of our digital lives.We aspire to create a world where each day is more secure than the last. Our team is built on challenging the status quo and pushing boundaries, seeking innovative thinkers who share our commitment to...

  • Customer Support Specialist for Technical Solutions

    2 weeks ago

    Santa Clara, California, United States MapR Technologies Full time

    Company Overview: MapR Technologies is a leading provider of innovative data platforms tailored for AI and Analytics. Our mission is to empower enterprises to seamlessly integrate analytics into their operations, driving revenue growth, cost reduction, and risk management. We tackle the intricate data challenges associated with high-scale and...

  • Technical Support Specialist

    1 week ago

    Santa Monica, California, United States Russell Tobin Full time

    Position Title: Support TechnicianLocation: Santa Monica, CAContract Duration: 4 Months plus (Potential for extension or conversion)Work Schedule: 100% Onsite, 9 AM - 6 PM PSTCompensation: $18/hr - $20/hr on W2 (Dependent on Experience)Key Responsibilities:Exhibit exceptional customer service skills, demonstrating attention to detail and a proactive mindset...