Guest Room Service Specialist
2 weeks ago
POSITION SUMMARY – ROOM SERVICE SERVER
OBJECTIVE AND PERFORMANCE TARGETS
Deliver exceptional, value-driven service within the culinary sector to help the restaurant team surpass brand expectations for food delivery, guest assistance, and overall hospitality.
KEY RESPONSIBILITIES
To provide our guests with efficient, courteous food service, ensuring a delightful experience from beginning to end. Key responsibilities include, but are not limited to:
- Ensuring the appropriate arrangement of dishware, glassware, and cutlery on room service trays.
- Maintaining an adequate supply of condiments for room service trays as required.
- Accurately assembling room service trays with the ordered food and beverages.
- Verifying age identification before delivering alcoholic beverages to guest accommodations.
- Promptly delivering and serving all food and beverage items to guest rooms in a professional manner.
- Monitoring hallways for used trays upon returning from deliveries.
- Cleaning and disassembling trays in the dish area, ensuring that unused condiments, salt, pepper, and sugar are returned to the room service area.
- Exceeding guest expectations through a positive attitude and timely service.
- Ensuring the incoming shift is stocked with sufficient cutlery, trays, napkins, condiments, etc.
SUPERVISORY ROLE – Not applicable
QUALIFICATIONS
To excel in this role, candidates must effectively perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill essential functions.
EDUCATION AND EXPERIENCE
A high school diploma or GED is required, along with a minimum of 6 months of experience in a serving role.
LANGUAGE ABILITIES
Ability to communicate clearly and effectively with guests, customers, supervisors, and colleagues.
REASONING SKILLS
Must possess the ability to analyze routine information to make sound judgments regarding service processes.
CERTIFICATIONS
Must hold a BASSET – Beverage Alcohol Seller and Server certificate.
PHYSICAL REQUIREMENTS
Adhere to safety standards and protocols at all times. The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
Must be capable of lifting, pushing, or pulling up to 50 pounds. The role requires walking, standing, bending, crouching, kneeling, and reaching. Ability to reach, grasp, and feel is essential.
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