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Guest Services Coordinator

2 months ago

Darien, Illinois, United States Marriott Chicago Naperville Full time
Become a Part of Our Hospitality Team as a Front Desk Associate

We are seeking a dedicated Front Desk Associate to enhance our team. As an integral part of our operations, you will play a vital role in delivering outstanding service to our guests, whether they are arriving, departing, or staying with us. If you thrive in a dynamic environment and have a strong desire to assist others, this position may be an excellent fit for you.

Key Responsibilities and Objectives

  • Respond to guest inquiries and requests with professionalism and courtesy.
  • Deliver precise and timely information and services to enhance guest experiences.
  • Manage reservations, inquiries, and concerns with a focus on efficiency and detail.

Core Duties and Responsibilities

  • Welcome and check-in guests utilizing computerized systems.
  • Handle incoming phone calls and process room service requests.
  • Assist guests with their inquiries and booking needs.
  • Foster positive customer relations and address issues promptly.
  • Utilize radio communication systems for effective coordination.
  • Follow established front desk protocols and hotel operational procedures.

Required Qualifications

  • High school diploma or equivalent is necessary.
  • Previous experience in front desk operations or customer service is advantageous.
  • Excellent communication and interpersonal skills are essential.
  • Basic mathematical and reasoning skills are required.
  • BASSET certification is considered a plus.

Physical Requirements

Must adhere to safety standards and regulations consistently. This position may involve prolonged periods of standing and the ability to lift or move objects as needed.