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Executive Meeting Manager

2 months ago

Darien, Illinois, United States Chicago Marriott Naperville Full time

About Us

The Chicago Marriott Naperville is a prestigious hotel in Naperville, IL, voted one of America's coolest suburbs. We provide incomparable service while fostering a FUN and collaborative work environment. This is a fantastic opportunity to work alongside a seasoned team while growing your career.

Benefits

We offer a competitive compensation package, including:

  • Competitive compensation package
  • Full benefits package, including 401K and paid time off
  • Professional development
  • Hotel discounts at locations worldwide

Essential Duties and Responsibilities

As an Executive Meeting Manager, you will:

  • Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach
  • Thoroughly qualify new leads prospects, prepare proposals, negotiate contracts, and service secured business for your assigned market segment
  • Solicit, negotiate, and book new and repeat clients using multiple channels, including through local travel as needed
  • Participate in special promotions/blitzes
  • Host in person and virtual site tours of the property
  • Attend off premise after hour functions in order to promote the hotel as needed
  • Reviews billing with clients and ensures timely collection of all outstanding balances
  • Produce and distribute formal hotel communication such as EOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines
  • Maintain files and sales databases as per company standards
  • Greet clients upon arrival for their events
  • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner
  • Greets guests, visitors and staff in a courteous and friendly manner
  • Smile, acknowledge and greet guests in passing
  • Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.
  • Able to stand and walk 40% of the workday
  • Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals
  • Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales
  • Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always
  • Be knowledgeable of hotel features, amenities and services
  • Maintain hotel relationships with key accounts to increase customer satisfaction and account saturation
  • Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines

Qualifications

We are looking for candidates with:

  • Experience in a hotel is preferred with a proven track record of success
  • Reliable transportation and ability to make outside sales calls
  • A degree preferably in Sales and/or Hospitality Management is highly desirable
  • Excellent command of oral and written skills with good presentation abilities
  • Marriott operating system experience preferred but not required, such as PMS and CI/TY