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Reception Operations Specialist

2 months ago

Darien, Illinois, United States Marriott Chicago Naperville Full time
Become a Part of Our Hospitality Team as a Front Desk Associate

We are excited to announce an opportunity for a Front Desk Associate to join our esteemed hospitality team. In this pivotal role, you will be the first point of contact for our guests, ensuring they receive outstanding service throughout their stay. If you thrive in a dynamic environment and enjoy engaging with guests, this position may be an excellent fit for you.

Key Responsibilities and Objectives

  • Provide professional and friendly responses to guest inquiries and requests.
  • Deliver precise and timely information and services to enhance guest experiences.
  • Manage reservations, inquiries, and concerns with a focus on efficiency and detail.

Core Duties and Responsibilities

  • Welcome and check-in guests utilizing computerized systems.
  • Handle incoming phone calls and process room service requests.
  • Assist guests with their inquiries and booking needs.
  • Foster positive customer relations and address issues swiftly.
  • Utilize radio communication systems for effective coordination.
  • Follow established front desk protocols and hotel operational standards.

Required Qualifications

  • High school diploma or equivalent is necessary.
  • Previous experience in front desk operations or customer service is advantageous.
  • Excellent communication and interpersonal skills are essential.
  • Basic mathematical and reasoning skills are required.
  • BASSET certification is beneficial.

Physical Requirements

Maintain adherence to safety protocols at all times. This position may involve prolonged periods of standing and the ability to lift or move objects as needed.