Financial Service Specialist
1 week ago
Overview:
At Huntington Bancshares, Inc., our branch banking positions foster a friendly and inclusive team atmosphere where you are empowered daily to assist our clients in achieving their financial aspirations.
Our branch team members are encouraged to share insights and express opinions that can positively influence our customers, our institution, and the communities we serve.
As a full-time member of the Branch Resource Team, you will engage in proactive sales and customer service initiatives, including processing teller transactions.
Members of the Branch Resource Team will travel among their designated branches, with work locations potentially changing each day. Reliable transportation is essential for facilitating work across multiple branches.Your primary responsibility will be to retain and expand consumer and business customer relationships by proactively identifying financial objectives and needs, and recommending suitable deposit, loan, and other banking products and services.
In a concierge capacity, you will assist walk-in customers, ensuring accurate and efficient processing of transactions while delivering exceptional customer service. You will effectively address customer concerns.
With a strong comfort level in technology, you will educate customers on optimizing their use of banking technology (online, mobile, and ATM services) to enhance convenience and better manage their finances.
Proficiency in consumer deposit offerings and consumer lending is required.
Proactively identify opportunities to strengthen customer relationships through a structured sales approach, follow-up programs for new customers, outbound calls, and sourcing referrals from clients and partners.
Guide and refer customers to other bank departments to deepen relationships and foster strong internal collaborations in accordance with operational guidelines.
Adhere to all operational, security, risk, and regulatory policies and procedures.
Demonstrate expertise in sales, customer service, relationship management, banking, investments, consumer lending, business banking, communication, and engage in proactive sales and customer service activities, including teller transactions.
As a member of the Branch Resource Team, you will support a designated group of branches within Huntington's Branch Network.
Other responsibilities may be assigned as needed.
Essential Qualifications:
High School Diploma or GED and a minimum of 1 year of customer service experience or military service in an administrative, contracting, civil affairs, or similar role, or a Bachelor's Degree.
Preferred Qualifications:
1 year or more in customer service within banking, financial services, or goal-oriented retail sales.
Experience with cash handling.
Comfort with technology, including mobile and online banking services.
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