Guest Services Representative

1 week ago

Savannah, Georgia, United States Kimpton Brice Hotel Full time

About Us:
The Kimpton Brice Hotel embodies the charm of the South, blending elegance with a hint of spirited individuality. Nestled in the heart of Savannah's National Historic Landmark District, our boutique hotel offers an urban resort experience surrounded by rich history, stunning architecture, and vibrant culture. With proximity to iconic attractions, guests can easily explore the beauty of the area while enjoying modern comforts.

Position Overview:
As a Front Desk Agent, you will play a crucial role in ensuring guests have a memorable experience from the moment they arrive until their departure.

Key Responsibilities:

  • Welcome guests with a warm and genuine greeting, ensuring a positive first impression.
  • Facilitate the check-in and check-out processes by accurately entering and retrieving information from our computer system, confirming details such as guest count and room rates.
  • Handle financial transactions, including credit card verification and cash management, while maintaining an organized house bank.
  • Respond promptly to phone inquiries, delivering clear and helpful information while documenting messages for guests.
  • Address guest concerns with professionalism, conducting thorough investigations to find effective solutions and ensuring satisfaction.
  • Maintain composure during busy periods and emergency situations, demonstrating sound judgment and discretion.
  • Adhere to attendance policies and maintain a flexible schedule to meet operational needs.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • A high school diploma or equivalent is required; a college degree is preferred.
  • Previous experience in a hotel or hospitality setting is advantageous.
  • Strong mathematical skills for handling financial transactions accurately.
  • Exceptional interpersonal skills to effectively engage with guests and resolve conflicts.
  • Ability to remain mobile and perform essential functions throughout the front office area.
  • Proficient in using computer systems for data entry and information retrieval.
  • Capability to recognize and respond to emergency situations.
  • Effective communication skills, both verbal and written, with the ability to adapt to various audiences.

Benefits:
At HEI Hotels and Resorts, we are committed to supporting your overall well-being through a comprehensive benefits package. This includes competitive medical, dental, and vision insurance options, as well as vacation and sick leave to ensure you have time to recharge. Additional offerings include life insurance, disability plans, and a 401(k) savings plan with matching contributions. We also provide unique perks such as pet insurance and employee discounts.

HEI Hotels and Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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