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Guest Services Representative

2 months ago

Savannah, Georgia, United States North Point Hospitality Group Full time
Job Overview

POSITION SUMMARY:

We are pleased to announce openings for the Front Desk role at various locations within the charming and historic city of Savannah. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly greeting and welcoming guests upon their arrival, efficiently managing business transactions, and promptly addressing guest needs and requests.

If you possess a passion for hospitality and a dedication to delivering outstanding guest experiences, we encourage you to consider this opportunity.

Key Responsibilities:

  • Warmly greets and welcomes guests as they arrive.
  • Oversees guest check-in, check-out, and billing procedures.
  • Handles sensitive guest information, including room assignments and payment methods.
  • Responds to guest inquiries, ensuring that any complaints or requests are addressed promptly and effectively.
  • Meets all in-service training requirements and adheres to all company policies and procedures.

This description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities that may be required. Responsibilities may change at any time, with or without notice.

Qualifications and Skills:

  • High School diploma or equivalent.
  • Preferred 1-year experience in hotel front desk operations.
  • Strong verbal and written communication skills.
  • Customer service-oriented with a friendly and approachable demeanor.
  • Proficient in computer skills.
  • Attention to detail is essential.
  • Strong problem-solving abilities and the capacity to manage challenging situations calmly and effectively.

Work Environment:

Professional work atmosphere requiring business-casual attire or, in some cases, uniform professional dress; high levels of verbal and written communication are necessary with both internal and external clients.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role:

Frequent use of close vision, repetitive motions; bending; frequent standing (up to 8 hours), walking, reaching, and occasional lifting of up to 25 lbs.

Core Competencies:

Professionalism

Ability to delight guests by anticipating their needs and responding in a friendly, helpful manner.

Consistently demonstrate a caring and respectful attitude toward both internal and external customers.

Act as a gracious host to all guests.

Benefits:

  • Employer-subsidized medical insurance plans.
  • Vision and dental coverage.
  • Paid vacation and holiday time.
  • 401k and Roth retirement savings plans.
  • Employee wellness initiatives.
  • Access to a financial education platform at no cost.
  • Employer-paid accidental death and dismemberment insurance.
  • Discounts on room rates and food/beverage purchases through the hotel brand.
  • Flexible spending accounts.
  • Group life insurance options for spouses and/or children.
  • Critical illness coverage.
  • Short-term disability insurance.

About North Point Hospitality Group:

Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy focuses on developing upscale, brand-defining hotels in prime markets, collaborating with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliates have developed 29 hotels from the ground up, with a total investment exceeding $540 million. The company currently owns and operates 8 hotels in the southeastern United States, including 7 Hilton and Marriott brands. An additional 6 hotels are either under construction or in active development.