Guest Services Representative

2 months ago


Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

Guest Services Representative - Front Desk Operations

As a Guest Services Representative, you will play a crucial role in creating a welcoming atmosphere for our guests. Your responsibilities will include ensuring a smooth experience from the moment guests arrive until their departure.

  • Manage guest bookings and facilitate check-in and check-out procedures efficiently.
  • Coordinate with housekeeping to ensure accurate room status and address maintenance needs promptly.
  • Assist guests with special requests while overseeing key management and safe deposit box access.
  • Employ suggestive selling techniques to enhance guest experiences through room upgrades and additional hotel services.
  • Work in conjunction with the reservations team to handle same-day bookings and cancellations effectively.
  • Adhere to established protocols for credit transactions, check-cashing, and cash management.
  • Maintain a clean and organized front desk area to uphold the hotel's professional image.

Qualifications:

Education:
A high school diploma or equivalent is required. Proficiency in the primary languages spoken by guests and staff is essential.

Experience:
Previous experience in a hospitality environment is preferred.

Physical Requirements:
Candidates must be capable of performing various physical tasks, including standing, walking, and lifting items weighing up to 40 pounds.



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