Guest Services Representative

2 weeks ago

Savannah, Georgia, United States North Point Hospitality Group Full time
Job Overview

POSITION SUMMARY:

We are pleased to announce openings for the Front Desk position at various locations. As a vital member of the North Point Team, the Front Desk Associate exemplifies NPH Guest Service Principles by warmly welcoming guests upon their arrival, efficiently managing business transactions, and promptly addressing guest inquiries and requests.

If you possess a passion for the hospitality industry and are dedicated to delivering outstanding guest experiences, we encourage you to consider this opportunity.

Key Responsibilities:

  • Warmly greets and welcomes guests upon their arrival.
  • Oversees guest check-in, check-out, and billing procedures.
  • Handles sensitive guest information, including room assignments and payment methods.
  • Responds to guest inquiries, ensuring that any complaints or requests are addressed promptly and effectively.
  • Adheres to all in-service requirements and complies with established policies and procedures.

This description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities that may be required. Responsibilities may change at any time, with or without notice.

Qualifications and Skills:

  • High School diploma or equivalent.
  • Preferred experience of at least 1 year in hotel front desk operations.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a friendly and approachable demeanor.
  • Proficient computer skills.
  • Attention to detail is essential.
  • Strong problem-solving abilities and the capacity to manage challenging situations with composure.

Work Environment:

Professional setting requiring business-casual attire or, in some cases, uniform professional dress; high levels of communication are necessary with both internal and external clients.

Physical Requirements: The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role:

Frequent close vision use, repetitive motions; bending; standing for extended periods (up to 8 hours); walking; reaching; occasional lifting of items up to 25 lbs.

Core Competencies:

Professionalism

Ability to delight guests by anticipating their needs and responding in a friendly, helpful manner.

Maintain a consistently caring and respectful attitude toward all customers.

Act as a gracious host to every guest.

Benefits:

  • Employer-subsidized medical insurance options.
  • Vision and dental coverage.
  • Paid vacation and holiday time.
  • 401k and Roth retirement savings plans.
  • Employee wellness initiatives.
  • Complimentary access to financial education resources.
  • Employer-paid accidental death and dismemberment insurance.
  • Discounts on room rates and food/beverage purchases through the hotel brand.
  • Flexible spending accounts.
  • Group life insurance options for dependents.
  • Critical illness coverage.
  • Short-term disability insurance.

About North Point Hospitality Group:

Established in 1978, North Point Hospitality is a prominent hotel development and management company based in Atlanta, GA. Our philosophy focuses on creating upscale, brand-defining hotels in prime markets, collaborating with industry leaders such as Hilton and Marriott. With a successful track record, North Point and its affiliates have developed 29 hotels with a total investment exceeding $540 million. The company currently owns and operates 8 hotels in the southeastern United States, including 7 Hilton and Marriott brands, with an additional 6 hotels in various stages of development.

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