Client Service Representative II

4 days ago

Atlanta, Georgia, United States Cox Enterprises Full time

About the Role

Cox Enterprises is seeking a highly skilled and motivated Client Service Representative II to join our team. As a Client Service Representative II, you will be responsible for ensuring contractual obligations are met for each client, resolving any issues that arise, and originating loan and title documents for automotive lending transactions in assigned DMV jurisdictions.

Key Responsibilities

  • Ensure contractual obligations are met for each client, and resolve any issues that arise.
  • Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions.
  • Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.
  • Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.
  • Partner with other departments, as necessary, to resolve requests and issues in a timely, accurate manner.
  • Handle confidential personal and business information with discretion.

Requirements

  • Ability to handle a high volume of inbound and outbound calls.
  • Tremendous customer service skills.
  • Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently.
  • Speaks clearly and persuasively in both positive or negative situations; listens and gets clarification; responds well to questions. Ability to write clearly and effectively and to document activities.
  • Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives.
  • Thrives in a fast-paced environment with lots of multi-tasking. Ability to manage your time and, sometimes, competing priorities.
  • Standard working knowledge of Microsoft Office Word, Excel, and Outlook.
  • 2+ years of DMV, lender or dealership state title experience strongly preferred
  • 2+ years customer service experience required.

About Cox Enterprises

Cox Enterprises is a leading provider of automotive services, with a focus on innovation, customer satisfaction, and community outreach. We make buying, selling, and owning cars easier for everyone, touching more than 40,000 clients across five continents. Our iconic consumer brands include Autotrader and Kelley Blue Book, while our industry-facing brands like Dealer.com, Manheim, and vAuto are creating the future of automotive.

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