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Client Service Representative

2 months ago

Atlanta, Georgia, United States Consulting Advantage Ltd Full time
Job Overview

Consulting Advantage Ltd is looking for a committed Customer Support Specialist to enhance our team of experts and contribute to enriching our clients' experiences.


In the role of Customer Support Specialist, you will serve as the initial contact for our clients, managing their inquiries and delivering assistance with professionalism and efficiency. Your contributions will be vital in fostering customer satisfaction by providing precise information and resolving issues in a timely manner.

Core Responsibilities:

  • Manage incoming client communications with a courteous and professional approach, addressing questions related to our products and services.
  • Deliver comprehensive and accurate information to clients, ensuring they fully understand our offerings.
  • Skillfully troubleshoot and address client complaints, employing problem-solving skills to achieve favorable resolutions.
  • Maintain detailed records of client interactions in our CRM system to facilitate seamless follow-up and reference.
  • Collaborate with colleagues and other departments to improve the overall client experience.
  • Stay updated on product enhancements, promotions, and policies to competently address client inquiries.
  • Meet and uphold performance metrics, including call quality, response time, and client satisfaction ratings.
  • Engage in continuous training and professional development to enhance service delivery.

Required Qualifications:

  • Exceptional verbal communication and interpersonal skills, emphasizing empathy and client satisfaction.
  • Strong problem-solving capabilities and the ability to maintain composure under pressure.
  • Proficient in computer usage and navigating various software applications while managing calls.
  • Ability to work collaboratively within a team and contribute positively to the work environment.