Client Service Specialist

2 weeks ago

Atlanta, Georgia, United States Richemont Full time

About Us

The legacy of Cartier is built on boldness and passion. For over 170 years, we have embraced a daring and innovative spirit that inspires our teams across all sectors, from our boutiques to our workshops and corporate offices. Our diverse workforce of over 9,000 individuals from 105 nationalities is united by a shared commitment to excellence and an independent spirit, continuously enriching our Maison's heritage by pushing the boundaries of creativity.

Diversity and Inclusion

At Richemont Americas, we take pride in employing talent from various backgrounds, experiences, and identities. We believe that embracing and empowering diversity and inclusion fosters creativity and knowledge, enabling us to deliver excellence. We strive to create a workforce that reflects the diversity of our clients and communities.

Position Overview: Client Service Specialist

As a representative of client service and communication for the Maison, you will be responsible for offering guidance and technical explanations to clients regarding merchandise servicing. Your role will involve providing after-sales service resolutions that meet or exceed client expectations, ensuring the highest level of client satisfaction.

Key Responsibilities

Client Engagement:

  • Deliver a warm and welcoming experience to each client while embodying Maison values and surpassing client service expectations.
  • Meet and exceed service timelines and client expectations for appropriate follow-up.
  • Understand client needs and discuss suitable solutions.
  • Communicate effectively with clients, leveraging strong knowledge of service technicalities.
  • Implement Cartier Service Policies to provide an exceptional client experience.
  • Perform basic product services such as strap changes, bracelet sizing, steam cleaning, and cord changes.
  • Maintain the ideals of the Cartier Client Experience with a clear understanding of luxury service standards.
  • Utilize client experience guidelines and technical expertise to recommend services and product sales.
  • Collaborate with Boutique colleagues on sales of accessories, watches, and jewelry.

Operational Support:

  • Comply with Cartier security and operational procedures, including product handling and inventory control.
  • Assist with daily Boutique setup and breakdown for opening and closing.
  • Support Boutique projects as needed, including inventory management and organization.
  • Contribute to the merchandising and daily maintenance of display cases, ensuring proper visual standards and product organization.

Qualifications

Education and Experience:

  • 2 to 5 years of experience in luxury retail, service, or hospitality environments.
  • General knowledge of timepiece movements and jewelry is preferred.

Technical Skills:

  • Availability to work retail hours, including weekends.
  • Able to thrive in a fast-paced retail environment.
  • Proficient in computer and internet usage; MS Office experience required, SAP knowledge preferred.

Personal Skills:

  • Additional language skills (Mandarin, Portuguese, Russian) are advantageous.
  • Excellent interpersonal and communication skills are essential.
  • Strong understanding of customer service needs and priorities.
  • Meticulous attention to detail with the ability to manage multiple tasks efficiently.
  • Ability to project a professional image in appearance and demeanor.

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