Health Client Specialist II

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

Alight is Looking for A Health Client Specialist II - Alight Benefits Guidance (ABG)

The Client Specialist is a critical role within the Alight Health Solutions business. The Client Specialist divides their time across our four core pillars of client delivery: 1) fundamentals of the Health Solutions we offer, 2) routines to achieve operational excellence, 3) quality assurance and configuration, and 4) project management.

We strongly value learning and development for all colleagues. Specifically, we offer the Client Specialist new hire on-boarding and training, on-the-job experiences, networking opportunities, and individual coaching. We focus on instilling the importance of continuous development and collaboration with global colleagues to ensure we are delivering exceptional service to our clients.

Your Impact as a Health Client Specialist II- Alight Benefits Guidance (ABG)

Health Domain Expertise

• Subject matter expert for client requirements both internally and externally
• Partners with Client Manager to develop project requirements and define plan rules to the client
• Manages the end-to-end change order process, to include development and communication
• Implements fundamentals of the operating system, Alight's client engagement model and continuous improvement
• Starts analysis independently and configures our system based on client requirements
• Supports Client Manager with building tools to support AE, New Hire and Special projects
• Project Management
• Manages own work and coordinating the work of others
• Manages small projects internally and externally
• Understands the project life cycle and deployment governance
• Lead and/or co-lead client/vendor calls
• Client Relationship
• Provides end to end consulting, trending, and managing root cause analysis (RCA) results with the client
• Main point of contact for client with escalations
• Provides basic consulting on Alight's technology solutions and ongoing delivery
• Develop reports utilizing data from our system to meet client plan rules and/or resolve issues
• Colleague Development
• Provides training on requirements and processes to new client specialists and other team members
• Mentor other client specialists once expertise is developed
• Broader Alight Impact
• Participates in projects outside of the client team
• Leverages skillset of specific process knowledge across clients/business
• Effective use of basic business productivity tools and Microsoft applications

Education

• Bachelor's degree in a business or technology related discipline or equivalent work experience

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

44,600 USD

Maximum :

70,800 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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