Account Servicing Representative II

2 weeks ago

Atlanta, Georgia, United States Stellantis Financial Services US Full time
Position Overview

Stellantis Financial Services (SFS) operates as the dedicated finance entity for a prominent global automotive manufacturer, encompassing a range of renowned brands. Our dynamic expansion offers numerous pathways for career advancement as we transition our offerings from a small to a mid-sized enterprise in a short span of time. We are committed to enhancing our customers' experiences through our exceptional team and culture.

Role Summary: As an Account Servicing Specialist II, your primary focus will be on managing routine maintenance tasks associated with loan and lease clientele. This role entails overseeing Paid in Full agreements, conducting file audits, retrieving necessary documentation, and ensuring precision in servicing operations for our customers. The specialist will play a vital role in fostering efficient workflows within the department, adhering to established protocols, and supporting the overall servicing function.

Key Responsibilities:

  • Execute less complex maintenance tasks on loan and lease customer records.
  • Manage Paid in Full agreements and ensure the accurate completion of related activities.
  • Perform audits on customer records to confirm compliance and accuracy.
  • Retrieve and organize essential documentation for servicing operations.
  • Follow established guidelines and procedures in servicing activities.
  • Collaborate with colleagues to sustain efficient workflows within the department.
  • Assist in addressing routine inquiries and issues from customers and team members.
  • Contribute to the overall accuracy and integrity of customer records and documentation.
  • Stay updated on industry regulations and changes impacting servicing tasks.
  • Support the implementation of process enhancements identified by senior team members.
  • Maintain confidentiality due to access to sensitive personal information of consumers.
  • Responsibilities and tasks may be subject to change.

Qualifications and Skills Required:

  • Experience:
    • A minimum of 2 years in a lending or captive finance industry operational environment, such as Account Services, Funding, Customer Service, or Collections.
  • Education:
    • High School Diploma or equivalent.
  • Skills:
    • Effectively addresses issues and provides responsive customer service.
    • Exhibits clear oral and written communication, listens actively, and collaborates effectively within teams.
    • Maintains high levels of professionalism and ethical standards, respecting all individuals and supporting organizational values.
    • Efficiently prioritizes tasks, adheres to policies, and focuses on quality and productivity in work.
    • Embraces change, consistently meets attendance standards, and proactively contributes to innovation and improvement.

Preferred Qualifications:

  • Ability to read and interpret documents such as safety rules and policy manuals.
  • Ability to communicate effectively before groups of employees.
  • Ability to apply previous knowledge to solve complex problems and follow instructions provided in written or oral form.
  • Intermediate knowledge of MS Suite and the ability to adapt to emerging technologies and stay informed on industry trends.

Overtime: May be required.

Physical Requirements:

Ability to sit for extended periods, stand, walk, and perform close vision tasks for computer work. Must be able to lift and/or move up to 10 lbs. Reasonable accommodations will be considered upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer committed to providing a work environment free from harassment, discrimination, and intimidation. We comply with all applicable employment laws and regulations, ensuring equal opportunity for all qualified individuals.

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