Client Service Representative

4 days ago


Atlanta, Georgia, United States VCA Animal Hospitals Full time
About VCA Animal Hospitals

We are a community of over 800 hospitals across the US, providing world-class medicine with hometown care. Our mission is to take care of the future of veterinary medicine, and we're committed to supporting our team members in their careers and personal well-being.

Job Summary

We're seeking an experienced Client Service Representative to join our team at VCA Briarcliff Animal Hospital. As the face of our practice, you will be responsible for building and maintaining customer trust and confidence in our abilities. Your key responsibilities will include:

Key Responsibilities
  • Providing exceptional customer service, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments, as well as placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments, and recommending, selecting, and obtaining products and services, including prescriptions.
  • Managing medical records, charts, reports, and correspondence, and ensuring that the hospital is maintained in a clean and organized manner.
Why Work with Us

We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts. Our team is committed to your personal career development, and we provide access to continuing education opportunities, career support, and advancement and leadership opportunities.

Requirements

We are seeking an experienced Client Service Representative with great patient care skills and a passion for delivering exceptional customer service. If you are a motivated and organized individual who is committed to providing world-class care, we encourage you to apply.



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