Insurance Office Coordinator

1 week ago

Altoona, Pennsylvania, United States Spencer Petersen American Family Insurance Full time

Become an integral part of a thriving and energetic team at Spencer Petersen American Family Insurance. As a leading agency in the industry, our reputation reflects our dedication to outstanding service. With a supportive office manager and a collaborative environment, we are eager to welcome new talent to our team. Our agency is recognized for its enjoyable culture, promoting teamwork and a positive atmosphere where collaboration is key.

In the role of Insurance Administrative Assistant, you will be essential in facilitating our agency's daily functions and driving our success. This position is ideal for an individual who is organized, detail-oriented, and enthusiastic about contributing to a dynamic insurance agency. Help us deliver exceptional service to our clients while enjoying a vibrant and supportive workplace.

If you are looking to be part of a successful agency with a strong foundation and a promising future, consider the opportunity as an Insurance Administrative Assistant at Spencer Petersen American Family Insurance. Together, we can shape the future of our agency.

Benefits

Competitive Hourly Salary Based on Experience

Paid Time Off for Holidays

Support for Licensing Costs

Consistent Evenings Off

Weekends Off

Holidays Off

Team Building Initiatives

Retirement Plan Options

Provided Equipment

Dental Coverage

Vision Coverage

Standard Work Hours from 8am to 5pm


Key Responsibilities
  • Oversee and manage various customer interactions throughout the customer journey, ensuring long-lasting relationships.
  • Exceed customer expectations through timely follow-ups on calls, messages, emails, and in-person visits for both existing and potential clients.
  • Deliver personalized and professional customer service, building trust and nurturing strong client relationships.
  • Address customer inquiries regarding coverage options, billing issues, or product details, following established agency protocols.
  • Collaborate with management to develop onboarding procedures for new and transferring clients.
  • Assist in achieving customer loyalty and satisfaction goals through various processes, including follow-ups, renewal outreach, and appointment scheduling for insurance reviews.

Qualifications
  • An insurance license is not necessary to apply; we will cover 100% of licensing fees.
  • Minimum of 1 year of office experience is required; experience in insurance is a plus.
  • Candidates should possess basic computer skills and familiarity with MS Office.
  • Pay close attention to detail when reviewing policies, contracts, and client information to ensure accuracy.
  • Manage various client interactions, policy inquiries, and administrative tasks simultaneously, maintaining high service quality.
  • Communicate complex insurance concepts and policy details clearly and understandably to clients, enabling informed decision-making.
  • Exhibit professionalism in all communications, fostering a positive work environment and ensuring effective interactions.

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