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Insurance Office Support Specialist

2 months ago

Altoona, Pennsylvania, United States Spencer Petersen American Family Insurance Full time

Become an integral part of a thriving and energetic team at Spencer Petersen American Family Insurance. As a leading agency in the industry, our history reflects our dedication to quality service. With a supportive office manager and a cooperative team, we are enthusiastic about welcoming new members to our workforce. Our agency is recognized for its enjoyable work culture, promoting a collaborative and encouraging atmosphere where teamwork is cherished.

In the role of Insurance Administrative Assistant, you will be essential in facilitating our agency's everyday functions and aiding in our development. This position presents an excellent opportunity for individuals who are organized, detail-oriented, and eager to contribute to a successful insurance agency. Help us deliver outstanding service to our clients while enjoying a positive and engaging work environment.

If you are ready to contribute to a dynamic agency with a strong legacy and promising future, consider the Insurance Administrative Assistant position at Spencer Petersen American Family Insurance. Be part of our journey towards continued success.

Benefits

Competitive Hourly Salary Based on Experience

Paid Time Off for Holidays

Support for Licensing

Evenings and Weekends Off

Team Building Events

Retirement Plan Options

Provided Equipment

Dental and Vision Coverage

Standard Work Hours: 8am - 5pm


Key Responsibilities
  • Oversee and manage multiple customer interactions throughout their journey, ensuring lasting relationships.
  • Exceed customer expectations through timely follow-ups on communications, including phone calls, emails, and in-person visits.
  • Deliver personalized and professional customer service, building trust and nurturing strong client relationships.
  • Address customer inquiries regarding coverage options, billing, or products, following established agency protocols.
  • Collaborate with management to create onboarding processes for new and transferring clients.
  • Assist in achieving agency goals for customer loyalty and satisfaction through various strategies, including follow-ups and policy reviews.

Qualifications
  • An insurance license is not necessary to apply; we will cover the costs for licensing.
  • 1+ years of prior office experience is required; experience in insurance is a plus.
  • Candidates should possess basic computer skills and familiarity with MS Office.
  • Attention to detail is crucial when reviewing policies, contracts, and client information to ensure accuracy.
  • Ability to manage various client interactions and administrative tasks simultaneously without sacrificing service quality.
  • Effectively communicate complex insurance information to clients in a clear and friendly manner, enabling informed decision-making.
  • Exhibit professionalism in all forms of communication to foster a positive work environment and ensure effective interactions.