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Administrative Support Specialist in Insurance

2 months ago

Altoona, Pennsylvania, United States Spencer Petersen American Family Insurance Full time

Become an integral part of a thriving and energetic team at Spencer Petersen American Family Insurance. Our agency, recognized as one of the top performers in the industry, prides itself on a history of excellence and a commitment to superior service. With a dedicated office manager and a collaborative workforce, we are enthusiastic about expanding our team. Our workplace is characterized by a fun and engaging culture, promoting teamwork and a supportive atmosphere.

As an Insurance Administrative Assistant, you will be essential in facilitating our agency's daily functions and driving our growth. This role is an excellent opportunity for an individual who is organized, detail-oriented, and excited to contribute to a successful insurance agency. Help us deliver outstanding service to our clients while enjoying a positive and enjoyable work environment.

If you are prepared to be part of a dynamic agency with a strong legacy and promising future, consider the Insurance Administrative Assistant position at Spencer Petersen American Family Insurance. Be a part of shaping our ongoing success.

Benefits

Competitive Hourly Salary Based on Experience

Paid Holidays

Support for Licensing

Evenings Off

Weekends Off

Holidays Off

Team Building Activities

Retirement Benefits

Provided Equipment

Dental Coverage

Vision Coverage

Standard Work Hours: 8am - 5pm


Responsibilities
  • Oversee and manage multiple customer interactions throughout the customer lifecycle, ensuring long-term relationships.
  • Exceed customer expectations through consistent and timely follow-ups on inquiries via phone, email, and in-person visits for both existing and potential clients.
  • Deliver personalized and professional customer service, building trust and nurturing strong client relationships.
  • Address customer questions regarding coverages, billing, or products, following established agency protocols.
  • Collaborate with management to develop onboarding processes for new and transferring clients.
  • Assist in achieving agency goals for customer loyalty and satisfaction through various processes, including follow-ups and insurance reviews.

Requirements
  • An insurance license is not necessary to apply; we will cover the full cost of licensing.
  • 1+ years of prior office experience is required; experience in insurance is a plus.
  • Candidates should possess basic computer skills with proficiency in MS Office.
  • Attention to detail is crucial when reviewing policies, contracts, and client information to minimize errors.
  • Ability to manage various client interactions and administrative tasks simultaneously while maintaining service quality.
  • Communicate complex insurance concepts clearly and effectively to clients, ensuring informed decision-making.
  • Exhibit professionalism in all communications to foster a positive work environment and ensure effective interactions.