Sales Account Specialist
2 weeks ago
About U.S. Tsubaki Power Transmission, LLC: U.S. Tsubaki is recognized for its commitment to quality, reliability, and exceptional customer service. As part of a comprehensive global network, we provide our clients with top-tier products and aim to be the leading value supplier in our sector. Ballantine, Inc., a division of U.S. Tsubaki, specializes in the distribution and manufacturing of ground-engaging products tailored for the construction industry.
Key Responsibilities: The primary responsibilities of this role encompass, but are not limited to, the following:
- Respond to customer inquiries via phone and email regarding quotes, pricing, product availability, order updates, shipment tracking, returns, and product information.
- Process customer orders promptly and accurately.
- Provide education to dealers about our product range, including features and advantages.
- Acquire technical and application knowledge of Ballantine products.
- Conduct outbound calls daily to both prospective and existing clients to drive business growth.
- Assess customer needs and recommend suitable products to clients and dealers.
- Track backorders and communicate updates proactively to customers.
Qualifications:
- Proficient in PC and internet usage, with experience in Microsoft Office.
- Strong written and verbal communication skills.
- Experience in aftermarket parts is preferred but not mandatory.
- A minimum of 3 years in customer service roles.
- Demonstrated mechanical aptitude.
Compensation and Benefits: U.S. Tsubaki offers a competitive salary package, including health benefits from the start of employment, a generous 401(k) matching program, profit sharing, educational reimbursement, and potential for annual bonuses.
U.S. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.
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