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Client Support Specialist
2 months ago
As a Client Support Specialist at HOM Furniture, Inc., you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
Key ResponsibilitiesYour primary duties will include:
- Providing telephone support to assist clients with their inquiries and concerns.
- Coordinating delivery schedules, pickups, and appointments for service technicians.
- Offering precise information regarding customer accounts and orders while documenting interactions thoroughly.
- Facilitating modifications to orders and addressing customer requests efficiently.
- Processing sales transactions and managing payments for customer invoices.
- Acting as the first point of contact for warranty inquiries and claims.
- Ensuring seamless communication between customers and our delivery teams, as well as service technicians, to relay information accurately and promptly.
- Performing additional tasks as required to support the team.
Education: A high school diploma or GED is required, or you must be in the process of obtaining one.
Experience: A minimum of one year in a customer service role is preferred.
Physical Requirements: The position involves low physical demands, primarily requiring the ability to sit for extended periods and occasionally lift items weighing up to 25 pounds.
Communication Skills: Effective verbal and written communication skills are essential for this role.
*HOM Furniture is committed to providing equal employment opportunities. We consider applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, marital status, age, disability, or any other characteristic protected by law.
