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Manufacturing Operations Specialist

2 months ago

Anoka, Minnesota, United States nVent Full time
About the Role

We are seeking a highly skilled Manufacturing Operations Specialist to join our team at nVent. As a key member of our Enclosures Segment, you will play a critical role in providing exceptional customer support for our rapidly growing Data Center business.

Key Responsibilities
  • Customer Support: Ensure all customer requests are responded to in a timely and professional manner.
  • Order Management: Compile and lead weekly open order report calls with customers to review order status.
  • Logistics Coordination: Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Product Quality: Ensure on-time delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team.
  • Order Processing: Review and release new EDI or hardcopy PO orders daily.
  • Account Management: Support Account and Program Managers reconciling with product changes that affect cost or price.
  • Order Tracking: Track and report on the status of all orders for assigned strategic accounts.
  • Customer Interface: Join customer meetings or conference calls to provide customer service and technical guidance.
  • Communication: Communicate customer expectations to the operations team.
  • Document Management: Receive and process customer drawings, specifications, and technical instructions.
  • Project Development: Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements.
Requirements
  • Education: A bachelor's degree is helpful.
  • Experience: Ideally 2+ years of relatable experience supporting manufacturing operations.
  • Customer Service: Strong customer service background.
  • Project Coordination: Experience in the coordination of projects/processes on the manufacturing floor.
  • Cross-Functional Interface: Experience in cross-functional interface and coordination is strongly preferred.
  • Business Acumen: General knowledge of material flow, planning, scheduling, supply management/purchasing, inventory, costing, and shipping/receiving.
  • Problem-Solving: Proven skills in identifying root causes of problems/issues by asking probing questions and the ability to develop recommendations for resolution.
  • Multi-Tasking: Validated skills in running multiple tasks/projects along with the ability to work in a fast-paced team environment in a self-directed manner.
About nVent

nVent is a dynamic global company with diverse operations around the world. We believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. Our solutions are helping build a more sustainable and electrified world.

We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM, and SCHROFF.

We are committed to strengthening communities where our employees live and work. We encourage and support the philanthropic activities of our employees worldwide. Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money.

We are known for being:

  • Innovative & Adaptable
  • Dedicated to Absolute Integrity
  • Focused on the Customer First
  • Respectful and Team Oriented
  • Optimistic and Energizing
  • Accountable for Performance

We offer benefits to support the lives of our employees. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.