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Automotive Customer Service Specialist
2 months ago
Job Title:
Automotive Customer Service Specialist
Company Name:
Colonial Chevrolet of Acton
Location:
ACTON, Massachusetts
Employment Type:
Full Time, base plus commission
Compensation:
$70,000 - $100,000 per year, paid weekly
Colonial Chevrolet of Acton is experiencing significant growth in our service department. Join a successful and established team.
Job Summary:
Colonial Chevrolet of Acton is on the lookout for a driven and customer-oriented individual to become part of our team as an Automotive Customer Service Specialist.
This full-time role in the automotive sector will position you as the primary liaison for our clientele.
Your responsibilities will include delivering outstanding customer service, ensuring client satisfaction, and generating revenue through effective sales strategies.Compensation & Benefits:
Alongside a competitive base salary and commission structure, we provide a comprehensive benefits package, which includes medical, dental, and vision insurance, paid time off, and a 401(k) retirement plan.
Responsibilities:
- Welcome customers and assess their automotive service requirements.
- Conduct vehicle inspections with customers and accurately document service needs.
- Provide precise estimates and quotes for automotive services.
- Propose and sell additional products and services to fulfill customer needs.
- Manage and schedule service appointments effectively.
- Maintain regular communication with technicians to ensure timely service completion.
- Keep customers informed about the status of their vehicles.
- Clearly explain repairs and services to customers.
- Process payments for services rendered efficiently.
- Follow up with customers post-service to ensure satisfaction.
- Maintain accurate records and documentation of services.
Requirements:
- Prior experience in the automotive sector is preferred.
- Exceptional customer service and communication abilities.
- Demonstrated sales experience.
- Capability to thrive in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Proficient in utilizing computer systems and software applications.
- Must possess a valid driver's license and maintain a clean driving record.
EEOC Statement:
Colonial Chevrolet of Acton is an equal opportunity employer and values diversity within our workforce.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All qualified applicants will receive consideration for employment without regard to these characteristics.
If you are passionate about delivering excellent customer service and are seeking an exciting and rewarding career in the automotive industry, we encourage you to consider the role of Automotive Customer Service Specialist at Colonial Chevrolet of Acton.
