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Technical Solutions Engineer
2 months ago
As a Solutions Engineer, you will serve as the essential technical link throughout the sales process, both before and after sales. Collaborating closely with our Enterprise clients, your mission is to educate, empower, and ensure their success on the Cloudflare platform. Your in-depth knowledge of Cloudflare's globally distributed network and technologies will enable you to identify optimal solutions for clients, facilitate training and onboarding sessions via video conferencing or in-person meetings, and support the long-term success of our customers.
In this capacity, you will act as a subject matter expert in web and mobile security and performance, providing trusted guidance in developing new firewall rules from log files, crafting performance caching and delivery strategies, and creating or adapting internal tools and scripts tailored for our clients.
Key Responsibilities- As vital members of Cloudflare's Enterprise Sales team, Solutions Engineers drive technical discussions and implementations to foster new business opportunities, expand existing accounts, and maintain customer satisfaction.
- In the realm of business development and growth, you will be responsible for qualifying prospect and customer use cases, discovering technical requirements, leading product demonstrations, identifying and designing solutions, and collaborating on proofs-of-concept (PoCs).
- For our current clients, Solutions Engineers are integral to a dedicated account team that advises on technical best practices, implements Cloudflare products and features, and provides strategic insights on internet security and performance.
- This role necessitates 20-50% travel to engage with prospects or clients, attend industry conferences, and collaborate with your Cloudflare colleagues.
- Proven experience with a scripting language (e.g., Python, JavaScript, Bash, Lua, Go) and a willingness to enhance those skills.
- Expertise in internet technologies, including OSI Model layers 1-7, BGP, GRE, TCP/UDP, DNS (both authoritative and recursive), HTTP(S), and SSL/TLS.
- A minimum of 3 years of experience in a customer-facing sales or consulting role (experience in tech is not mandatory).
- A strong technical curiosity and passion for staying updated with Cloudflare's products and industry trends.
- A commitment to learning, teaching, collaboration, mentorship, and personal and team growth.
- In addition to technical and collaborative skills, we highly value project management, relationship building, and emotional intelligence.
- Experience in building web applications or significantly contributing to existing ones.
- Understanding of firewall functions, including distinctions between L3, L4, and L7 firewalls, and knowledge that 'ACL' can refer to more than just Anterior Cruciate Ligament.
- Comfort with command-line interfaces, RESTful APIs, and analyzing HTTP requests and responses using a browser's web inspector.
- Ability to articulate the differences between CSRF, XSS, and SQL injection in detail, as well as Cloudflare's role in mitigating these threats.
- Familiarity with regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
- A degree in Computer Science, Engineering, or a related field is advantageous but not strictly required; we welcome candidates from diverse backgrounds.
- You possess the ability to translate complex technical concepts for various audiences, from systems engineers to C-level executives in enterprise organizations.
- You are eager to continuously learn and share knowledge with the broader team through internal and external communications, including blog posts and training sessions.
- You have a talent for identifying problems and devising innovative solutions, recognizing which components of our product suite can address specific customer challenges.
- You understand project management principles, can work within deadlines, and prioritize effectively among competing demands.
