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Customer Service Specialist
2 months ago
Working Hours: 8AM - 4PM, Monday - Friday or 10AM - 6PM Tuesday - Saturday
About Us:
BCI Acrylic Independent Dealers is dedicated to delivering exceptional home improvement solutions to our valued clientele. Our reputation for quality service stems from our premium products, tailored designs, and skilled installation teams. We believe in fostering a work environment that motivates and empowers our employees, ensuring that our commitment to excellence is reflected in every project.
Position Summary:
The role involves providing outstanding call center support by assisting both internal and external callers with professionalism and courtesy.
Key Responsibilities:
- Master call scripts to ensure effective communication.
- Support the office manager with daily operational tasks.
- Promptly respond to incoming leads to maximize appointment setting.
- Handle all inbound calls, utilizing provided scripts while personalizing interactions.
- Schedule appointments efficiently.
- Request reviews, referrals, and repeat business from satisfied customers.
- Track and manage all lead sources diligently.
- Document all interactions using our custom CRM software.
Qualifications:
- At least 1 year of experience in an inbound call center is preferred.
- Familiarity with the home improvement sector is advantageous.
- Proficient in Gsuite and customer service software applications.
- Strong oral and written communication skills, along with problem-solving and multitasking abilities.
- Excellent organizational and customer service skills, with a keen attention to detail.
- A high school diploma is required; an associate degree is preferred.
- Proficient in Microsoft Office Suite and Google Suite.
- Must demonstrate reliability, professionalism, and patience.
What We Offer:
We provide competitive compensation along with bonus opportunities. Our starting hourly rate ranges from $16 to $18, depending on experience.
The ideal candidate will present a professional demeanor and possess strong communication and customer service skills, with a foundational understanding of administrative procedures. This role requires the ability to multitask effectively in a dynamic environment.
