Customer Service Representative

1 day ago


Salt Lake, Utah, United States Insight Global Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Insight Global. As a key member of our customer support team, you will be responsible for providing exceptional service to our policyholders, agents, and internal customers.

Key Responsibilities:
  • Respond to a high volume of customer inquiries via phone, email, and other channels
  • Exercise initiative and judgment to resolve complex customer issues
  • Proactively provide solutions and options to meet customer needs
  • Process electronic premium payments and handle billing-related transactions
  • Acquire and maintain a basic understanding of Personal Lines and Commercial Lines insurance
  • Work within various systems to fully service customer requests
  • Handle policy-related transactions and other customer service tasks
  • Communicate effectively and professionally with customers and internal stakeholders
  • Prioritize multiple tasks to meet deadlines and work independently
Requirements:
  • 1 year of experience in customer service
  • Knowledge of Microsoft product suite
  • Strong customer handling, conflict resolution, and problem-solving skills
Preferred Qualifications:
  • Bilingual (Spanish) - a huge plus

We offer a competitive salary range of $35,000-$50,000 and a dynamic work environment that values diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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