Customer Service Representative
3 weeks ago
Job Title: Customer Service Specialist
Job Summary: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Thatcher Company, Inc. in Salt Lake City, UT. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Communicate with customers via phone and email to resolve their inquiries and concerns.
- Process incoming orders from customers accurately and efficiently.
- Coordinate with internal teams to fulfill customer requests and orders.
- Coordinate delivery schedules and instructions with the transportation department.
- Arrange for the return of empty containers after product use.
- Respond to customer inquiries regarding product availability, scheduling, back-orders, pricing, and account status.
- Support field sales representatives by providing timely customer information.
- Coordinate the resolution of customer complaints.
- Work with the inventory manager to ensure inventory levels meet customer demand.
- Inform management of recurring problems and conditions.
- Perform other tasks and assignments as needed to maintain consistent delivery of quality chemical products.
Requirements:
- Associate's or bachelor's degree in Business, Communications, or a related field.
- 1-2 years of experience in a fast-paced manufacturing environment.
- Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry functions of ERP systems.
- Competency in mathematical concepts and computations.
- Fluency in English.
- Ability to solve practical problems and deal with changing conditions.
- Organization and planning skills.
- Technical background in chemistry is helpful but not required.
- U.S. citizen or permanent resident status.
Physical Requirements:
- Duties require the use of a computer keyboard and mouse, and a telephone with a wireless headset.
- Must be able to sit for extended periods but may require some limited movement around the office location.
- No heavy lifting is required.
Work Environment: This position is located in Salt Lake City, UT, and requires the ability to work in a fast-paced manufacturing environment.
Thatcher Company, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.
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