Customer Service Representative

3 weeks ago


Salt Lake, Utah, United States Thatcher Company, Inc. Full time

Job Title: Customer Service Specialist

Job Summary: We are seeking a highly organized and detail-oriented Customer Service Specialist to join our team at Thatcher Company, Inc. in Salt Lake City, UT. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Communicate with customers via phone and email to resolve their inquiries and concerns.
  • Process incoming orders from customers accurately and efficiently.
  • Coordinate with internal teams to fulfill customer requests and orders.
  • Coordinate delivery schedules and instructions with the transportation department.
  • Arrange for the return of empty containers after product use.
  • Respond to customer inquiries regarding product availability, scheduling, back-orders, pricing, and account status.
  • Support field sales representatives by providing timely customer information.
  • Coordinate the resolution of customer complaints.
  • Work with the inventory manager to ensure inventory levels meet customer demand.
  • Inform management of recurring problems and conditions.
  • Perform other tasks and assignments as needed to maintain consistent delivery of quality chemical products.

Requirements:

  • Associate's or bachelor's degree in Business, Communications, or a related field.
  • 1-2 years of experience in a fast-paced manufacturing environment.
  • Computer proficiency in MS Excel and MS Word, as well as familiarity with general order entry functions of ERP systems.
  • Competency in mathematical concepts and computations.
  • Fluency in English.
  • Ability to solve practical problems and deal with changing conditions.
  • Organization and planning skills.
  • Technical background in chemistry is helpful but not required.
  • U.S. citizen or permanent resident status.

Physical Requirements:

  • Duties require the use of a computer keyboard and mouse, and a telephone with a wireless headset.
  • Must be able to sit for extended periods but may require some limited movement around the office location.
  • No heavy lifting is required.

Work Environment: This position is located in Salt Lake City, UT, and requires the ability to work in a fast-paced manufacturing environment.

Thatcher Company, Inc. is an equal opportunity employer and welcomes applications from diverse candidates.



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