Customer Service and Rebate Processing Specialist

4 weeks ago


Salt Lake, Utah, United States Resource Innovations Full time
Job Title:

Customer Service and Rebate Processing Specialist

About the Role:

Resource Innovations is seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional customer service support over calls and email, as well as data entry into various database applications.

Key Responsibilities:
  • Receive and verify data and sourcing documents, compile, sort, and interpret data for entry.
  • Provide basic troubleshooting and recommend solutions to customers.
  • Maintain electronic and hard copy filing systems of applications, rebates, and supporting documents.
  • Communicate effectively with other departments to provide seamless customer service.
  • Provide customer service activities such as responding to emails and phone calls.
Requirements:
  • High school diploma or equivalency.
  • A minimum of 6 months of related work experience in a call center environment.
  • Fluent in English and Spanish.
  • Interest in sustainability and passion for making a meaningful impact on the environment.
Preferred Skills:
  • Experience with various Microsoft programs, including Word, Excel, and Access.
  • Strong attention to detail.
  • Strong organizational and prioritization skills, with the ability to multitask.
Benefits:

Resource Innovations offers competitive salaries based on candidate qualifications. Additionally, we offer three weeks of paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and a comprehensive benefits package.

About Resource Innovations:

Resource Innovations is a women-led energy transformation firm focused on impact. We're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Our mission is to power change and lead the charge towards a more sustainable future.



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