Front Office Operations Manager

1 week ago


Anaheim California, United States Holiday Inn & Suites Anaheim Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn & Suites Anaheim. As a key member of our hotel's management team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.

Key Responsibilities:

  • Manage front office operations, including guest check-in/check-out, room assignments, and key control.
  • Supervise front desk staff, providing guidance, coaching, and training to ensure excellent guest service.
  • Monitor and analyze front office financial performance, identifying areas for improvement and implementing strategies to increase revenue.
  • Develop and implement effective marketing and sales strategies to drive occupancy and revenue growth.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experience.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Perform other duties as assigned by management.

Requirements:

  • 2-5 years of experience in hotel front office management.
  • Associate's or Bachelor's degree in Hospitality or related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong analytical and problem-solving skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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