Front Office Operations Manager
1 week ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn & Suites Anaheim. As a key member of our hotel's management team, you will be responsible for overseeing the front office operations, ensuring exceptional guest service, and driving revenue growth.
Key Responsibilities:
- Manage front office operations, including guest check-in/check-out, room assignments, and key control.
- Supervise front desk staff, providing guidance, coaching, and training to ensure excellent guest service.
- Monitor and analyze front office financial performance, identifying areas for improvement and implementing strategies to increase revenue.
- Develop and implement effective marketing and sales strategies to drive occupancy and revenue growth.
- Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experience.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Perform other duties as assigned by management.
Requirements:
- 2-5 years of experience in hotel front office management.
- Associate's or Bachelor's degree in Hospitality or related field.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and problem-solving skills.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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