Front Office Supervisor

1 week ago

California, United States Leisure Sports Hospitality Full time

Job Summary

Leisure Sports Hospitality is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the Front Desk, ensuring that all guests receive exceptional service and that the hotel's standards are consistently met.

Key Responsibilities

  • Assist in the hiring, training, and development of Front Desk Agents and other Front Office staff
  • Ensure that all Front Office policies and procedures are consistently enforced and followed by all staff
  • Supervise the workload during your shift and complete checklists as required
  • Ensure that all guests are treated with respect and professionalism, and that their needs are met in a timely and efficient manner
  • Assist in handling and resolving all guest issues and concerns
  • Conduct daily R Way Stand-Up meetings for the Front Office department
  • Other responsibilities or projects as assigned by the Front Office Manager

Requirements

  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • Minimum 2 years of experience in a Front Office or supervisory role in a hotel or hospitality setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
  • Knowledge of hotel operations and procedures, including front desk, housekeeping, and food and beverage
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading hospitality company

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