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Regional Front Office Training Specialist

2 months ago

Riverside California, United States PDS Health Full time
Job Summary

We are seeking a highly skilled and experienced Regional Front Office Trainer to join our team at PDS Health. As a Regional Front Office Trainer, you will be responsible for training and onboarding front office staff for assigned regions, ensuring compliance with state and federal regulations, and developing a culture of excellence within the front office team.

Key Responsibilities
  • Conduct regional training sessions to ensure front office staff are knowledgeable about state and federal regulations, PDS best practices, and patient engagement protocols.
  • Host training programs to implement best practices for front office staff, focusing on operational management, customer service, and compliance.
  • Provide feedback and coaching to front office staff to improve performance and outcomes.
  • Maintain strict compliance with state, federal, and other regulations, including OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, and HR policies.
  • Develop and maintain a professional appearance and demeanor, adhering to company policies and standards.
Requirements
  • At least 3-5 years of experience in training and development, preferably in a healthcare or dental setting.
  • Operational management knowledge of front office best practices and procedures.
  • Experience in training and developing staff, with a focus on compliance and customer service.
  • Bachelor's degree preferred.
Benefits
  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • Child care assistance.
  • 401K plan.
  • Paid time to volunteer in the local community.
About PDS Health

PDS Health is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We celebrate our team members' unique perspectives and experiences, and we are united in our mission to create healthier and happier communities.